- Report: #81676
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy8682 Park Meadows Rd. Littleton, Colorado U.S.A.
Best Buy ripoff camcorder still not fixed dishonest, fraudulent Littleton Colorado
*UPDATE EX-employee responds: Best Buy Service spends their resources setting up employees instead of getting your equipment repaired.
*Author of original report: Best Buy Corporate still dishonest
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It was there and an additional unauthorized cost of $15.00 was due which I paid. We brought it home and it didn't even work for 5 minutes, it broke again.
We took it back on February the 12th. No deposit was required then because of recent repair( aligning the chassi ). On February 23rd I received a message from BestBbuy service center that repairs for the camcorder was $292.00 for a new chassi because the old one was damaged.
After many calls to the manager of the store and customer relation lines I was told they were not fixing it because they could not prove who did the damage or as they put it tampering. On the paperwork there is no damage noted. I was finally told to take the camcorder to the person who took it in for repairs and ask him if he remembers seeing damage on the camcorder. (like that's going to happen). If he says yes they will not fix it.
This report was posted on Ripoff Report on 02/24/2004 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Littleton-Colorado-80124/Best-Buy-ripoff-camcorder-still-not-fixed-dishonest-fraudulent-Littleton-Colorado-81676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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