• Report: #707827

Complaint Review: Best Buy

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  • Submitted: Fri, March 18, 2011
  • Updated: Thu, April 07, 2011

  • Reported By: JulieEklund — Manhattan Kansas USA
Best Buy
329 Tuttle Creek Blvd Manhattan, Kansas United States of America

Best Buy Retailer fails to honor warranty Manhattan, Kansas

*Consumer Comment: Best Buy Labeled Product? Uh...

*Consumer Comment: No, Julie, Thank You

*Consumer Comment: Thanx you Chris for your insightful rebuttal

*Consumer Comment: Not Best Buy's warranty

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I’ve heard all the friend-of-a-friend horror stories about Best Buy and the Geek Squad and never paid too much attention as I don’t normally shop at Best Buy because their prices are so high.

I didn’t have a lot of choice this time as the product I bought was a cell phone protective case for a cell phone provided by my employer. I could not shop around for the best price as the phone needed protection immediately (I am somewhat of a klutz) and the retail options in my small town are limited. The case, a Best Buy branded product, came with a 1 year warranty.

After 6 months the case broke. I returned to the same store I purchased the case from, with the receipt, and they refused to replace the item with one in stock, forcing me to go to the manufacturer for replacement of the broken case.

Perhaps I would have had the same problem regardless of the retailer and this is normal retail practice. Even if it is, I still won't shop at Best Buy ever again.

This report was posted on Ripoff Report on 03/18/2011 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Manhattan-Kansas-66502/Best-Buy-Retailer-fails-to-honor-warranty-Manhattan-Kansas-707827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Best Buy Labeled Product? Uh...

AUTHOR: luckyfox - (USA)

"Fact: I bought a Best Buy labeled product. Not an Apple, not a Toshiba.
Best Buy. Their label. I have purchased other store's house-labeled
product and gotten warranty service in-store. So far Best Buy is the only one that has referred me to their manufacturer."

I'm quite sure the only 'Best Buy Labeled" item you will see in a Best Buy store, is a giftcard. Go look at the packaging again, as I'm sure you've missed the point here. Best Buy doesn't make the products, they sell them, and that's exactly what they did.

They give you 30 days to return it. It clearly says that in-store (GIANT SIGN by every customer service desk) and on the back of your receipt. You being aware of these policies (just like any other store) is your obligation.

Either way, what were you expecting? To beat the life out of the case, and just magically get a new one every six months? That's called a replacement plan... But I'm not even going to get into that.

Good luck, and happy trolling.

~A Best Buy Customer
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#2 Consumer Comment

No, Julie, Thank You

AUTHOR: Chris - (USA)

Let analize your comment:

Speculation:  I suspect you are either a Best Buy employee, or a troll.

Fact: I have never worked for Best Buy or any retail store.  As I clearly labeled my rebuttal, I just had a consumer comment.  Anyone who doesn't agree with your short-sided opinions must have an agenda, right? 

Insanity:  I submitted the exact same report to over 50 sites.

Translation: Pay attention to me!!! My problems are really important!  Please don't shop at Best Buy if you're as ignorant and negligent as me!

Repeated Ignorance:  I bought a Best Buy labled product.  I have purchased other store's...blah blah blah

Truth:  It doesn't matter how other stores did anything.  When you purchase from Best Buy or any store, you are agreeing to their policies.  If you had a concern about what their policy is regarding people who break everything they touch, you should have asked prior to purchasing.

Denial:  I am not a drama queen.

Truth:  Yes you are.  50 sites over a case that was probably $20?  There is no doubt you want the whole world to hear about how big bad Best Buy ripped off the little guy.  In half the time it took you to post this, you could have made the money back by collecting empty beer cans around your trailer park.  Any reasonable person would say your reaction to this situation is very overblown, especially since you're wrong to begin with.

More insanity:  I am a media monger.

Translation:  See previous translation. 

The fact is you could have just took it up with the manufacturer like you were told and went about your life.  Posting on 50 sites isn't going to lose Best Buy one customer.  Get over yourself already.
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#3 Consumer Comment

Thanx you Chris for your insightful rebuttal

AUTHOR: Julie - (USA)

In looking over the rebuttal/update guidelines, I fail to see where your comments trivializing my report fell within those guidelines. You did not relate a similar experience, did not supply any information which supported or contradicted my complaint, or any other useful information relating to my report.

You did, however submit a rebuttal that is in violation of the guidelines by posting "Rumors, speculation, or innuendo" I suspect you are either a best buy employee, or a troll.

Let's look at your rebuttal:

Speculation: You must really need attention bad to be making this trivial of a complaint on at least 3 different websites.

Fact: You use a really bad search engine. I submitted the exact same report to over 50 sites.

Rumor: The manufacturer is the one who gives you the warranty.  Not Best Buy.

Fact: I bought a Best Buy labeled product. Not an Apple, not a Toshiba. Best Buy. Their label. I have purchased other store's house-labeled product and gotten warranty service in-store. So far Best Buy is the only one that has referred me to their manufacturer.

Innuendo: And yes, this would have happened at any other store as well, so make sure to boycott shopping altogether you drama queen.

Fact: 1) See my previous comment regarding house-branded in store replacement. 2) I am not a drama queen. Ask any of my friends and they will tell you I am a media monger.
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#4 Consumer Comment

Not Best Buy's warranty

AUTHOR: Chris - (USA)

You must really need attention bad to be making this trivial of a complaint on at least 3 different websites.  The manufacturer is the one who gives you the warranty.  Not Best Buy.  Your complaint is with them. 

And yes, this would have happened at any other store as well, so make sure to boycott shopping altogether you drama queen.
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