- Report: #707827
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy329 Tuttle Creek Blvd Manhattan, Kansas United States of America
Best Buy Retailer fails to honor warranty Manhattan, Kansas
*Consumer Comment: Best Buy Labeled Product? Uh...
*Consumer Comment: No, Julie, Thank You
*Consumer Comment: Thanx you Chris for your insightful rebuttal
*Consumer Comment: Not Best Buy's warranty
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I didn’t have a lot of choice this time as the product I bought was a cell phone protective case for a cell phone provided by my employer. I could not shop around for the best price as the phone needed protection immediately (I am somewhat of a klutz) and the retail options in my small town are limited. The case, a Best Buy branded product, came with a 1 year warranty.
After 6 months the case broke. I returned to the same store I purchased the case from, with the receipt, and they refused to replace the item with one in stock, forcing me to go to the manufacturer for replacement of the broken case.
Perhaps I would have had the same problem regardless of the retailer and this is normal retail practice. Even if it is, I still won't shop at Best Buy ever again.
This report was posted on Ripoff Report on 03/18/2011 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Manhattan-Kansas-66502/Best-Buy-Retailer-fails-to-honor-warranty-Manhattan-Kansas-707827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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