- Report: #934909
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy11230 Legacy Ave, North Palm Beach, Florida United States of America
Best Buy Sold a defective camera they could not repair and left me holding the lemon North Palm Beach, Florida
*Author of original report: Thanks
*Consumer Suggestion: Direct to Sony better
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The camera pictures were blurry and the camera was returned to Best Buy for repair on 2/13/2012 and sent out for repair by the Geek Squad. The repair ticket report returned with the camera said they REPAIRED LENS OPERATIONS.
The camera still did not work properly. There were large black bands across he picture. The camera was returned again to Best Buy. The repair ticket dated 3/20/2012 says CHECKS OK! All functions normal at this time,
The next time there was an attempt to use the camera the pictures were blurry and not usable. We returned to Best Buy on August 29, 2012. They refused to do anything to fix the lemon of a camera because they said it was now beyond the manufacturers warranty and we did not purchase a Best Buy extended warranty. Our explanation that we brought it back twice while it was within the manufacturers warranty elicited no sympathy.
So we came home stuck with anunusable camera on which we spent good money. We will not buy anything ever from Best Buy.
This report was posted on Ripoff Report on 08/30/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/North-Palm-Beach-Florida-33410/Best-Buy-Sold-a-defective-camera-they-could-not-repair-and-left-me-holding-the-lemon-Nort-934909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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