• Report: #934909

Complaint Review: Best Buy

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  • Submitted: Thu, August 30, 2012
  • Updated: Sat, September 01, 2012

  • Reported By: Ed. — Jupiter Florida United States of America
Best Buy
11230 Legacy Ave, North Palm Beach, Florida United States of America

Best Buy Sold a defective camera they could not repair and left me holding the lemon North Palm Beach, Florida

*Author of original report: Thanks

*Consumer Suggestion: Direct to Sony better

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We bought a Sony Cyber-shot digital still camera model DSC-W370 on May 2, 2011 from Best Buy store #688 in Palm Beach Gardens, FL.  The camera was intended for intermittent use at special events.

The camera pictures were blurry and the camera was returned to Best Buy for repair on 2/13/2012 and sent out for repair by the Geek Squad. The repair ticket report returned with the camera said they REPAIRED LENS OPERATIONS.

The camera still did not work properly. There were large black bands across he picture. The camera was returned again to Best Buy. The repair ticket dated 3/20/2012 says CHECKS OK! All functions normal at this time,

                                 

The next time there was an attempt to use the camera the pictures were blurry and not usable. We returned to Best Buy on August 29, 2012. They refused to do anything to fix the lemon of a camera because they said it was now beyond the manufacturers warranty and we did not purchase a Best Buy extended warranty. Our explanation that we brought it back twice while it was within the manufacturers warranty elicited no sympathy.

So we came home stuck with anunusable camera on which we spent good money. We will not buy anything ever from Best Buy. 

This report was posted on Ripoff Report on 08/30/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/North-Palm-Beach-Florida-33410/Best-Buy-Sold-a-defective-camera-they-could-not-repair-and-left-me-holding-the-lemon-Nort-934909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Thanks

AUTHOR: Ed. - (United States of America)

Thanks for the advice. We did not go directly to the Geek Squad. We went to the Best Buy store Customer Service and they directed us to the Geek Squad. Most of the other stores we have dealt with deal directly with the manufacturers on defective products.
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#2 Consumer Suggestion

Direct to Sony better

AUTHOR: IntheKnow - (USA)

You opted to use a middleman (Geek Squad) who has nothing to do with the mfr warranty repair other than ship it to a central facility used for their warranty services.

Should have gone to Sony's website and contacted CS directly.  If you have the facts about the non-repair documented, give the call to Sony a try and hope for an accomodation for incompetence on the BBY end.

and please, stay clear of Bleak Squad and its services.
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