It happened about a year ago when I purchased my PS2. I bought the 2yr. warranty plan along with it. I was told they would keep a record of me buying a PS2 w/2yr. warranty. I was like wow. I asked again just to be on safe side because this sounded like a new policy. So I asked the "stupid girl" just to make sure, she said "yep I just put your name in the computer so if you lose your receipt we'll still have record of you buying the PS2/W 2YR. WARRANTY.
Ok great so I dont have worry about losing my reciept w/2yr warranty because they kept in the computer for records right? Uhhhh no! BULLSHIT! My PS2 started skipping so I took it back and told them I wanted to exchange it. So about 1 month later I took it back for an exchange at the Customer Service desk, they ask me if I had a "receipt?" I told them "no but my name should be in the computer?" And you know what that stupid b***h told me? Well, I'm sorry I can't help you.................................., did you pay credit because we can track it, I didn't pay credit I paid CASH!!!!
OMFG, I started bitching and I got kicked out of best buy. What f - ing horseshit. Moral of my story Guys.
1)Buy with Credit Card so that you can KEEP A RECORD! Oh the last time I bought w/cash, I wanted CASH BACK, but they said they can't do that and RETURNED MY MONEY BACK WITH BEST BUY GIFT CARD and how ever much amount they owe me. What f***ing deevious-dishonest corporation.
2)Dont' believe anything those best buy workers tell you because most of them are just stupid newbie workers talking like they memorize all the polices in back of thier heads.
3)Best Buy doesn't a s**t about their customers .
4)On 14days return policies, if you open the box and want a exchange because you didn't like the item, they now CHARGE YOU 15% RESTOCKING FEE!!!!!!!!!! Even though the laptop was in return excellent condition. I had to pay a bullshit $150.00 15% restocking fee even though it was in excellent condition. So next time you exhchange it or return something, give a good excuse and say it has a defective part that way they dont charge %15 restocking fee.
One more important reminder. No time for stories but when you purchase something. Open the box, make sure its the item you want and NOT A PIECE OF BRICK OR WOOD.