- Report: #954959
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy3720 National Road East Richmond, Indiana United States of America
Best Buy uses bait and switch tactics on consumers Richmond, Indiana
I called ahead of time knowing precisely what device I want, that being a Pantech Burst. I phoned the store ahead of time to confirm the device was in stock and not discontinued. The representative on the other end responded affirmatively. At this point I went into the store to have what I wanted done. I felt something wrong with the fact I had to wait 45 minutes, at which point a "representative" actually noticed me and asked me what I wanted done. He had an arrogant and apathetic attitude toward me.
I told him what I want and he responded, telling me the device I want is out of stock. I ask, just to make sure it really was out of stock. I waited another 10 minutes before he came back and told me it was in fact out of stock. He hesitated and suggested I buy a $250 device that I knew didn't even have HSPA+. I think about what he is doing for a moment, realise he is using the bait-and-switch tactic, then rush out of the store.
This report was posted on Ripoff Report on 10/14/2012 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Richmond-Indiana-47374/Best-Buy-uses-bait-and-switch-tactics-on-consumers-Richmond-Indiana-954959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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