Best Buy Would not honor the 30 day return policy and were exceptionally rude Rochester New York

when you decide to buy something from a store(not just Best Buy) you agree to adhere to their return policy, Best Buy's return policy is on the back of every receipt,on giant posters on the walls, and at the register, it is 100% your fault if you wait until after the return policy, be a responsible consumer. If Best Buy were to bend the rules for everybody who complained about this, then what would be the point in having a return policy?

If you buy something from Best Buy and do not adhere to the return policy clearly stated on the back of your receipt, THEN you bought it. You were told of the return policy and it was your employee's responsibility to make sure the camera did indeed have what they needed and to return it within the return policy they agreed to when they purchased the equipment.

I experienced the same issue with their inflexible and predatory return policy.

I had an employee purchase a camera from Best Buy for our company as the camera he was using had malfunctioned.

Unfortunately because the employee was working on scheduled route for my company he couldn't get anywhere near a Best Buy store, once we found that the camera he bought didn't have the required features that the salesperson said it had. The salesperson claimed that the camera would have the features he needed and I even got on the phone and spoke to the sales associate asking to ensure that the individual would have the right features before he left the store.

My employee got out into the field and found that the camera didn't have what the salesperson claimed in terms of features we required. The individual got back home after completing his route, which by this time had exceeded the 14-day return policy.

I called and explained the situation to the manager, and guess what, "They don't care about circumstances or situations" and are totally unflexible to either the fact that their employee sold us the wrong camera, even though we specifically asked that it have particular features on it. I spoke to the manager at the store and even their corporate offices. Both are totally inflexible and shortsided. All they care about is that they got your money now, but apparently don't look at the long-term affect of losing customers.

Know this, when you buy something from Best Buy, you've bought it!

I am letting everyone I know about their inflexibility and practices so that they don't get stuck. I don't see other stores with this degree of inflexibility.

I hope that the word spreads like wildfire and I will certainly do my part. Like Circuit City and CompUSA, it will start to affect their bottom line, but only if people start educating themselves about Best Buy practices and how they treat their customers.

My company has spent thousands of dollars with them over the years, but no more. We're done!

I USED TO THINK THEY WERE ULTIMATELY OWNED BY THE SAME HOLDING COMPANY AND COULDN'T TELL THE DIFFERENCE WHEN I WENT IN EITHER ONE.

IF THEY THINK BECAUSE CIRCUIT CITY IS GONE THEY CAN START ACTING IN A MONOPOLY DICTATOR FASHION I HAVE TWO WORDS FOR THEM:

WAL-MART

The return policy is printed on the back of every reciept, as well as on giant posters on the walls of every Best Buy store. Items which have a 14-day return policy are laptop computers (but not desktop compupters), camcorders, digital cameras, and digital SLR cameras. Everything else will have a 30-day return policy. If you purchased a desktop computer and they wouldn't return it at 24 days, then you were ripped off. However if it was a laptop computer, they were well within their rights to tell you they cannot return it, and if you acted innapropriately in response to their telling you that you couldn't return it, they were well within their rights to ask you to leave, per Best Buy's SOP (Standard Operating Platform).