- Report: #419684
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy2833 W Ridge Rd # 18 Rochester, New York U.S.A.
Best Buy Would not honor the 30 day return policy and were exceptionally rude Rochester New York
*UPDATE Employee: wow
*Consumer Suggestion: CORRECTION Mike
*Consumer Comment: If You Buy Something From Best Buy, You Bought It
*Consumer Comment: BEST BUY NEEDS TO LEARN FROM CIRCUIT CITY'S MISTAKES -- ANOTHER BIG BOX ELECTRONIC STORE
*UPDATE Employee: Return Policy
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I waited in line just like every customer in line when it was my turn lady said "Ser you will have to go to the geek squad in order for them to take a look at it for it is opened". Gracefully I marched toward the geek squad where I had another nice 30 minute wait for employee availability. When it was my turn the employee checked all my items which were perfectlly intact for I really have not used any of them all I did is open them. Okay done?
I went back to service desk in which I tell the lady "Hi, I would like to return this please", she turns over my reciept and says: "Ser, you are over your 14 day return pireod". I flipped. The employee(Jamie) who sold this device to me clearly stated numerous times that I have 30 days in which I am allowed to return this product yet, only 14 in which I am allowed to buy the warrenty.Jamie of course is not there and wont be there because he is on vacation.
I go back to service desk and tell them the whole store which they clearly state that in fact I am a liar and I should get out of the store because there is no way in hell that they are giving me this refund. I called corprate a few times but all they did was say the same thing in a nicer way.
I WILL NEVER SHOP IN BEST BUY AGAIN.
That really sucked. $1300 wasted for no reason...
Byron, New York
This report was posted on Ripoff Report on 02/03/2009 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Rochester-New-York-14626/Best-Buy-Would-not-honor-the-30-day-return-policy-and-were-exceptionally-rude-Rochester-Ne-419684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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