- Report: #809533
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy2326 S Bradley Rd, Santa Maria, CA Santa Maria, California United States of America
Best Buy Best Buy sold me a Toshiba laptop computer that was used with previous owner's files still on machine, plus broken disk drive Santa Maria, California
*Consumer Comment: I second Ramjet's query
*Consumer Comment: Just curious
*Consumer Suggestion: The Author should call Toshiba.
*Consumer Comment: That is fraud
*Consumer Comment: Best Buy
From overseas I wrote Best Buy to report what I had found and asked for them to replace the used computer they sold me with an actual new one. They did not respond. When I returned to the US three months later I immediately took the computer to Best Buy and again related my story. They immediately accused me of the damage and putting the files on the computer - all is nice, friendly customer relation terms, of course.
I pointed out the files were dated prior to my computer purchase. Still they refused to give me a new computer. They very reluctantly took the computer in for repair of the broken disk drive - but only because it was still under warranty.
There were four files on the computer when I gave it to them. When they returned it to me, three of these files were missing. But the fourth one - an address book - is still on my computer. I actually wrote some of the parties listed in that address book trying to learn the identity of the first owner of this computer.
I was shocked that a large company like Best Buy would treat a customer like this. I swore never to cross their doorstep again and have not, even though I have been in the process of outfitting a home here in Santa Maria with washer, dryer, TVs, etc.
Others have related to me they had, or heard of similar experiences about Best Buy. Online I found reports of this kind of experience with various appliances sold as new at Best Buy.
This report was posted on Ripoff Report on 12/14/2011 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Santa-Maria-California-93455/Best-Buy-Best-Buy-sold-me-a-Toshiba-laptop-computer-that-was-used-with-previous-owners-f-809533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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