- Report: #554427
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best BuyValparaiso, Indiana Valparaiso, Indiana United States of America
Best Buy Store #951; Val #1611-1852-7297-0941 paid cash, corporate cancelled order, unnotified, gift card as refund, corporate policy, NO CASH RETURNED Valparaiso, Indiana
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Stopped at Best Buy on December 10, 09, hoping to find a long searched for and unusual CD as Christmas present for husband. They claimed to have 2 copies left "in the warehouse" which will ship between 12/23 and 1/9/10. Paid cash which included shipping charge of $.99.
Contacted store on 1/12/10 to inquire about shipment. Was told "corporate cancelled the order but charges were removed from my credit card." When told I did not use a credit card, "manager" was called to phone. After some attitude from him, I told him I have a receipt proving cash was paid. "You have a receipt? No problem. Just come on in to the store and we will refund your money."
Made the round trip of 84.3 miles, solely for the purpose of retrieving my money on 1/13/10. This is when I was informed that my purchase was made with a gift card and company policy is no cash given on gift card purchases. They had a convaluted rationale for putting my cash on a gift card, then processing my purchase. I was not informed of any of this at the time of purchase or I would have run out of the store. I left the store being told I would not receive my cash but a gift card in the amount from corporate. Even the shipping charge would not be refunded. Of course corporate policy being such, I will not get my money back, but be forced to spend it in the store for any satisfaction. I never purchased a gift card and feel this is probably happening at every store, which leaves a healthy "unapplied cash received" account for corporate folly at the end of each year.
A bad accident in 1986 left me with severe spinal damage and "mobility challenged" to say the least. The quarter tank of gas to make these trips aren't free. I get to Valparaiso maybe twice a year, once for Christmas shopping. Mobility is extremely painful which is why I don't get out much. Living on disability payments is not easy. So being told I won't get my whopping $13.89 cash back was insulting enough. To then be told I would need to make this trip again is more than unacceptable. So, cha-ching to the "unapplied cash received" account and coporate policy of greed and rip-off.
This report was posted on Ripoff Report on 01/14/2010 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Valparaiso-Indiana-46383/Best-Buy-Store-951-Val-1611-1852-7297-0941-paid-cash-corporate-cancelled-order-unnot-554427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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