• Report: #579812

Complaint Review: Best Buy

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  • Submitted: Thu, March 11, 2010
  • Updated: Wed, March 17, 2010

  • Reported By: Disappointed Consumer — Orlando Florida United States of America
Best Buy
Internet United States of America

Best Buy BEST BUY THE RIP OFF STORE Internet

*Consumer Comment: Best Buy

*Consumer Suggestion: Same Here

*Consumer Comment: Internet vs. Store

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I went into a Best Buy Store to purchase a sound system for my car, the gentle men suggested I purchase a product they carry. I wanted to buy the product at the store but they didnt carry it at the store. They only sold it online I went home purchase the product they charged me 189.99 dollars for the product and 35.00 dollars for shipping...  I felt a little un easy so  decided to check online to research the product every other web site was offering the product 50.00 bucks cheaper and offered free shipping.

When I calld Best Buy to give them the chance not to loose the sale they refused to match the price or even refund my shipping cost.. They suggested I go else where if the product was cheaper some where else. So Best Buy doesn't PRICE MATCH OR CARE ABOUT THERE CUSTOMERS....  


This report was posted on Ripoff Report on 03/11/2010 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-BEST-BUY-THE-RIP-OFF-STORE-Internet-579812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Best Buy

AUTHOR: JacqklynH - (United States of America)

I don't live in Orlando, Fa. I live in South Carolina. However, I have noticed they do have a sign on their door that says" We Will Match Other Competitors Prices". 

I asked myself several times, Who does their prices compare too?
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#2 Consumer Suggestion

Same Here

AUTHOR: SNBMichigan - (United States of America)

Best Buy actually agreed to price match for me then charged my credit card the full amount and said they said no such thing. I even have the name of the person who told it to me and a supervisor who confirmed the deal. Best Buy simply say the are retraining their staff and now I am having to dispute it with my CC Company and if not sue them.

I started a facebook group called I hate Best Buy!
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#3 Consumer Comment

Internet vs. Store

AUTHOR: day15 - (United States of America)

If the product is not carried in the store, why would you call the store to get the price matched?  Why wouldn't you call 888-BESTBUY so you can have the online price matched?
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