- Report: #932435
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best BuyInternet United States of America
Best Buy Corporate Sanctioned False Advertising & Misrepresentation, Internet
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Over the next 9 months, I brought two computers in for service four different times. Four out of four times, I was told the turnaround time would be TWO WEEKS. When I balked based on the claim (2-3 days)motivating me to buy the GS service, I was told that they would move it up on the cue (to what the original service claim was) for an ADDITIONAL $150 per event!
Four out of four times I was told the 2 week turnaround by the Geek Squad, I walked 30 feet to the laptop department and asked about purchasing a new laptop. I asked about warrantee and the salesman went into the GeekSquad spiel. They CONSISTENTLY claimed that the GS turnaround time is 2-3 days. This claim was made, 4 out of 4 times, just 3 minutes & 30 feet away from being told 2 weeks!
When I complained to corporate that the service claims are misrepresented in the sales department and the GS are practicing extortion on a consistent basis, I found out that they actually have a SKU number assigned to this illegal practice, proving that there is corporate, nationwide agreement on this extortion!
I think the Only reason an attorney would not go on a national class action suit is that BestBuy, due to the behaviors causing a sinking reputation, is predicted to be out of business very, very soon.
This report was posted on Ripoff Report on 08/25/2012 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-Corporate-Sanctioned-False-Advertising-Misrepresentation-Internet-932435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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