- Report: #779742
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best BuyGreeley, colorado, Internet United States of America
Best Buy Geek Squad Failed to fix a brand new home theater system, general run around Internet
*Author of original report: Corrected
*Author of original report: Geek Quad
*Consumer Suggestion: Geek Squad unauthorized
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That was a year ago. Geek Squad has been out 5 time to "fix" the problem, they have not figured it out. Now they want to charge me to come try and fix a problem they have failed at for the last year, so much for that high dollar black tie protection warranty that covers everything. Best Buy does not care because they have my money.
Geek Squad just cant install or fix the system. I have now been on the phone trying to get service for 5 hours, last time it was only 4 hours.
Do not purchase from Best Buy!!!!!!! Best Buy and Geek Squad do not care about thier service or customers.
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This report was posted on Ripoff Report on 09/21/2011 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-Geek-Squad-Failed-to-fix-a-brand-new-home-theater-system-general-run-around-In-779742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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