• Report: #1072538

Complaint Review: Best Buy

  • Submitted: Fri, August 02, 2013
  • Updated: Fri, August 02, 2013

  • Reported By: George — Lafayette Louisiana
Best Buy
Internet USA

Best Buy Intuitive Way To Scam Buyer Internet

*Author of original report: Problem finally solved

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 I ordered A Sony-VA10 14" Touch-Screen Laptop online from Best Buy for $718.19 which was to be picked up at a local store in my hometown. I cancelled the order via phone and told Customer Service I would not pick it up. Customer Service said it would refund my credit card.

With my receipt was a download link for a 1-year subscription for Kaspersky Internet Security (2013) that I did not order. The receipt included a download link for the antivirus.

A few days later my credit card was refunded the amount of $664.20 which was $53.99 less than the charge.  I called Customer Service to get an explanation why the full amount was not refunded. The agent said it was to pay for the Kaspersky subscription.

I told the agent that I never ordered this antivirus, I had my own installed, I never downloaded the "free" Kaspersky version, and wanted a full refund.

The agent put me in contact with Kaspersky Customer Service who agreed to refund the $53.99 after 30 days.

Best Buy's advertised price for the laptop was$718.19 with nothing mentioned that this price included $53.99 for a 1-year subscription for Kaspersky Internet Security (2013). Whithout doubt, Best Buy would have received a kick-back from Kaspersky for this sale. Iff this does not fit the basic definition of a scam and gouging, nothing does.


This report was posted on Ripoff Report on 08/02/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-Intuitive-Way-To-Scam-Buyer-Internet-1072538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem finally solved

AUTHOR: George - ()

 After 30 days I called Best Buy about my refund. Best Buy offered me a $50 gift certificate. I refused the offer and demanded the full $53.99 refunded to my credit card. The money was refunded a few days latr.

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