- Report: #1013093
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best BuyInternet United States of America
Best Buy Misrepresentation of my computer warranty, Internet
*Consumer Suggestion: Accidental Damage clause
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Last week my computer crashed, sent it in via Best Buy in Oakdale, MN and got a phone call that "liquid damage" was found inside the computer and my warranty did not cover this as this would be considered "accidental damage". I explained that my warranty had been renewed in 2011 and accidental damage should be covered. I was then told that even though I supposedly purchased the exact same warranty, the accidental coverage was not included and now it will be $500.00 to repair.
I was never told by Best Buy that the warranty had been changed and this coverage was no longer included. I spent the next 2 hours on the phone trying to "discuss" my problem with Best Buy and Geek Squad and essentially told that it stinks to be me.
I renewed my warranty with the understanding that it was exactly the same as the original warranty-that is how it was presented to me by Best Buy. Best Buy did not inform me that the accident protection was now gone. I have 3 small children, if I had known this I would have just bought another computer after 3 years and not bothered with paying more for additional warranty.
This report was posted on Ripoff Report on 02/12/2013 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-Misrepresentation-of-my-computer-warranty-Internet-1013093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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