• Report: #816368

Complaint Review: Best Buy

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  • Submitted: Sat, December 31, 2011
  • Updated: Sat, December 31, 2011

  • Reported By: tommy — temecula California United States of America
Best Buy
Internet United States of America

Best Buy bestbuy.com Did not honor online pricing Internet, Internet

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Best buy had TVs on sale thru their site this morning for $188.99. While I knew it was to good to be true, I ordered one to pick up in store.

When I got to the store, the manager said there's nothing he can do, that he is the face of the company, and cannot honor the deal. He said to call BestBuy.com customer service.

I contacted BestBuy.com customer service, and after an hour and a half, and talking to the "escalation specialists" at the corporate office, they did the right thing by... oh wait... no they read their "policy and procedure." While it did get me in the store, it's probably somewhere I'm not going to shop again. Even if they did give me a $50 gift card for my troubles.

This report was posted on Ripoff Report on 12/31/2011 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/internet/Best-Buy-bestbuycom-Did-not-honor-online-pricing-Internet-Internet-816368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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