- Report: #697648
Complaint Review: Best Buy
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| Best Buy atherton st
state college, Pennsylvania United States of America |
|
Best Buy sold defective computer knowingly as a new computer state college, Pennsylvania
*Consumer Comment: Uh..I don't think "they" means BestBuy as a company..
*Consumer Comment: That is fraud
*Consumer Suggestion: Contact the manufacturer directly
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I tried to use skype on my NEW laptop only to find out that my web cam wasnt working at all. I looked in the manuel for a little help only to find writing on the page about the web cam. Aparently someone had already called customer service and tried to reinstall and fix the problem to no avail. There was was writing about where they called in the Phillipines, case number and a couple instructions.
I brought the computer back to the store and explained the situation. Someone had preveously bought the laptop, noticed the web cam wasnt working and called for help only to return it to the store. the store then aparently boxed up the laptop and resold it to me as a NEW laptop.
when i brought it back explaining the situation they offered me a measley $50. seriously, how many other people have been sold computers as new that are used and defective.
This report was posted on Ripoff Report on 02/20/2011 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/state-college-Pennsylvania-/Best-Buy-sold-defective-computer-knowingly-as-a-new-computer-state-college-Pennsylvania-697648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Uh..I don't think "they" means BestBuy as a company..
AUTHOR: Ronny g - (USA)
SUBMITTED: Monday, February 21, 2011
POSTED: Sunday, February 20, 2011Did you contact corporate regarding this issue?
Customer Service, Web Site, Store and General/Corporate Inquiries Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis , MN 55440 1-888-BEST BUY (1-888-237-8289)
Crying and whining here like a little bitch and pussy such as Steve will not help...But a little common sense, effort, and a simple phone call can work wonders if you really truly want to have this matter resolved.
#2 Consumer Comment
That is fraud
AUTHOR: coast - (USA)
SUBMITTED: Sunday, February 20, 2011
POSTED: Sunday, February 20, 2011Instead of repairing the computer they chose to put it back on the shelf. Disgraceful.
#3 Consumer Suggestion
Contact the manufacturer directly
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Sunday, February 20, 2011
POSTED: Sunday, February 20, 2011Contact the manufacturer directly and file a warranty claim, and the report of FRAUD by one of their authorized retailers.
Also, if you paid with a credit card, dispute the charge as well.
You can get your money back that way.
