- Report: #697648
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buyatherton st state college, Pennsylvania United States of America
Best Buy sold defective computer knowingly as a new computer state college, Pennsylvania
*Consumer Comment: Uh..I don't think "they" means BestBuy as a company..
*Consumer Comment: That is fraud
*Consumer Suggestion: Contact the manufacturer directly
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I tried to use skype on my NEW laptop only to find out that my web cam wasnt working at all. I looked in the manuel for a little help only to find writing on the page about the web cam. Aparently someone had already called customer service and tried to reinstall and fix the problem to no avail. There was was writing about where they called in the Phillipines, case number and a couple instructions.
I brought the computer back to the store and explained the situation. Someone had preveously bought the laptop, noticed the web cam wasnt working and called for help only to return it to the store. the store then aparently boxed up the laptop and resold it to me as a NEW laptop.
when i brought it back explaining the situation they offered me a measley $50. seriously, how many other people have been sold computers as new that are used and defective.
This report was posted on Ripoff Report on 02/20/2011 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/state-college-Pennsylvania-/Best-Buy-sold-defective-computer-knowingly-as-a-new-computer-state-college-Pennsylvania-697648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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