• Report: #697648

Complaint Review: Best Buy

  • Submitted: Sun, February 20, 2011
  • Updated: Mon, February 21, 2011

  • Reported By: bstanton56 — Bellefonte Pennsylvania United States of America
Best Buy
atherton st state college, Pennsylvania United States of America

Best Buy sold defective computer knowingly as a new computer state college, Pennsylvania

*Consumer Comment: Uh..I don't think "they" means BestBuy as a company..

*Consumer Comment: That is fraud

*Consumer Suggestion: Contact the manufacturer directly

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I tried to use skype on my NEW laptop only to find out that my web cam wasnt working at all.  I looked in the manuel for a little help only to find writing on the page about the web cam.  Aparently someone had already called customer service and tried to reinstall and fix the problem to no avail.  There was was writing about where they called in the Phillipines, case number and a couple instructions.

I brought the computer back to the store and explained the situation.  Someone had preveously bought the laptop, noticed the web cam wasnt working and called for help only to return it to the store.  the store then aparently boxed up the laptop and resold it to me as a NEW laptop.

when i brought it back explaining the situation they offered me a measley $50.  seriously, how many other people have been sold computers as new that are used and defective.

makes me think twice about best buy if this is the way they do business.

This report was posted on Ripoff Report on 02/20/2011 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/state-college-Pennsylvania-/Best-Buy-sold-defective-computer-knowingly-as-a-new-computer-state-college-Pennsylvania-697648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Uh..I don't think "they" means BestBuy as a company..

AUTHOR: Ronny g - (USA)

....in other words if "they" decided to repackage a defective laptop and re-sell it as new..this is NOT a policy of BestBuy as a company..but perhaps some individual moron who works there did not know better or was too lazy to go through correct process. Realize that a huge multi BILLION dollar corporation like BestBuy does not have constant supervision 24/7 to prevent what a rogue or uninformed employee decides to do...but can only implement policy and disciplinary actions when said moron is busted.

Did you contact corporate regarding this issue?

Customer Service, Web Site, Store and General/Corporate Inquiries Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis , MN 55440 1-888-BEST BUY (1-888-237-8289)

Crying and whining here like a little b***h and p***y such as Steve will not help...But a little common sense, effort, and a simple phone call can work wonders if you really truly want to have this matter resolved.
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#2 Consumer Comment

That is fraud

AUTHOR: coast - (USA)

Steve is correct. That is fraud. It is unlawful to sell a used or refurbished product without noting it on the invoice. I would demand a refund instead of contacting the manufacturer or accepting the payoff.

Instead of repairing the computer they chose to put it back on the shelf. Disgraceful.
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#3 Consumer Suggestion

Contact the manufacturer directly

AUTHOR: Steve - (U.S.A.)

That's exactly why I would never buy anything from Best Buy. Best Buy SUCKS. The Geek Squad SUCKS too. They probably tried to fix it and failed, so they boxed it up to re-sell.

Contact the manufacturer directly and file a warranty claim, and the report of FRAUD by one of their authorized retailers.

Also, if you paid with a credit card, dispute the charge as well.

You can get your money back that way.
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