- Report: #194307
Report - Rebuttal - Arbitrate
Complaint Review: Best Country Inn And Suites
Best Country Inn And SuitesRt. 219/250 South, P,O, Box 1879 Elkins, West Virginia U.S.A.
Best Country Inn And Suites ripoff No refund for lousy housekeeping Elkins West Virginia
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I reported it to the night clerk. She initially only offered to "leave a note for the day shift." I insisted that she take care of the items, not just leave a note. The night clerk corrected a few of these items, but not all of them. I asked the night clerk to call the assistant manager at home, and have her call my room to discuss the problem. I double checked with the night clerk, and she said that she left a message. I did not receive a call from the assistant. In the morning, the assistant manager denied that there was a message left at her home.
I talked with the assistant manager about receiving a partial refund for the terrible housekeeping. The assistant said that she was not authorized to adjust our bill, and that the manager, Roger Fussell, was not available for several days. I left a note for Mr. Fussell describing the problems, and my contact information. He did not respond by May 31, so I emailed him and reiterated our complaint. He did not respond to that email.
The only other time that I have experienced such poor housekeeping, that manager immmediately refunded half of my room charge for the night. In my email, I asked Mr. Fussell to do the same for me. As I mentioned earlier, he refused to respond.
I feel fully justified in seeking a partialrefund, since I paid for services that I did not receive. Due to his non-response, Mr. Fussell is apparently less than confident that I received fair treatment. Any help that you can provide in getting me a fair refund would be greatly appreciated.
This report was posted on Ripoff Report on 06/01/2006 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Country-Inn-And-Suites/Elkins-West-Virginia-26241/Best-Country-Inn-And-Suites-ripoff-No-refund-for-lousy-housekeeping-Elkins-West-Virginia-194307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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