- Report: #194307
Report - Rebuttal - Arbitrate
Complaint Review: Best Country Inn And Suites
Best Country Inn And SuitesRt. 219/250 South, P,O, Box 1879 Elkins, West Virginia U.S.A.
Best Country Inn And Suites ripoff No refund for lousy housekeeping Elkins West Virginia
I reported it to the night clerk. She initially only offered to "leave a note for the day shift." I insisted that she take care of the items, not just leave a note. The night clerk corrected a few of these items, but not all of them. I asked the night clerk to call the assistant manager at home, and have her call my room to discuss the problem. I double checked with the night clerk, and she said that she left a message. I did not receive a call from the assistant. In the morning, the assistant manager denied that there was a message left at her home.
I talked with the assistant manager about receiving a partial refund for the terrible housekeeping. The assistant said that she was not authorized to adjust our bill, and that the manager, Roger Fussell, was not available for several days. I left a note for Mr. Fussell describing the problems, and my contact information. He did not respond by May 31, so I emailed him and reiterated our complaint. He did not respond to that email.
The only other time that I have experienced such poor housekeeping, that manager immmediately refunded half of my room charge for the night. In my email, I asked Mr. Fussell to do the same for me. As I mentioned earlier, he refused to respond.
I feel fully justified in seeking a partialrefund, since I paid for services that I did not receive. Due to his non-response, Mr. Fussell is apparently less than confident that I received fair treatment. Any help that you can provide in getting me a fair refund would be greatly appreciated.
This report was posted on Ripoff Report on 06/01/2006 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Country-Inn-And-Suites/Elkins-West-Virginia-26241/Best-Country-Inn-And-Suites-ripoff-No-refund-for-lousy-housekeeping-Elkins-West-Virginia-194307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.