• Report: #30354

Complaint Review: Best Events Catering

  • Submitted: Wed, September 18, 2002
  • Updated: Thu, July 19, 2012

  • Reported By:Peoria IL
Best Events Catering
1302 W Pioneer Pkwy Peoria, Illinois United States of America
  • Phone: 309-683-2186
  • Web:
  • Category: Catering

Best Events Catering abused & mistreated Peoria Illinois

*Consumer Comment: Booze charges

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We would like to report the service that we received on our wedding day from Best Events Catering. The company agreed to let us set up for our wedding (saving them time and money). Since it was large and detailed, we thought this would save a lot of work for the company.

The three days before the wedding, we were treated very rudely by one of the owners in all of our interactions with him. On the day of the wedding, a family member was setting up for a slide show (just trying to do it herself and save them work) and one of the owners came out yelling, "What in the hell are you doing?" The family member replied, "Well, I'm putting a tablecloth on a table." His reply was, "Jesus Christ.." yelling at a member of our family for setting up for a slide show. They knew we would be setting up for this, why he was upset, we don't know. Why he cussed and yelled at the mother of the groom, we are baffled.

The bride noticed that the DJ table had not been skirted yet, this was two hours before the wedding. She went to go look for a table skirt so that she could do it herself. Upon asking the same owner where the skirts were, he sighed and threw his hands up in the air. She took this as there were no skirts left. So she went to find tablecloths to make the best of the situation. In the meantime, the owner came out to yell at the bridesmaids for attempting to skirt the table(cussed and yelled at them). The bride then heard him badmouthing her and the wedding party in the kitchen area to other employees of the company.

Upon seeing that the bride probably heard him, he asked her what she was doing. She said, "I'm looking for tablecloths." He rudely and angrily said that the DJ would have to set up first. She replied,"Okay, that's all you had to tell us." He said, "Jesus Christ, you're leaving me notes around here like I'm f***ing blind."

The bride then cried for two hours before her wedding because of the way she was treated! On her wedding day! By someone that was providing a COSTLY service to her!

In my opinion, he should have respected everyone involved, as they were customers. Second, he should have respected the fact that the bride was getting married in two hours. Why couldn't he have simply said, "Don't worry about a thing, we'll get it all taken care of."?

Not only this, but after the wedding the parents of the groom paid for the bar bill. PAID IN FULL. A few days later, the parents were contacted. They were told that the bill was done wrong and that they owed more money. Upon receiving an updated, itemized report, the company charged the parents $75 for a bottle of apple pucker. We can go to a local grocery store and get a bottle of pucker for $5. So they increased the cost by 700%. Ripoff? You tell us.

There is not restitution for ruining a brides experience by making her cry. There is also NO EXCUSE for this man's behavior. He needs to learn how to deal with stress and anger, as well as how to deal with the public. Someone should teach him some manners as well.

Donise Peoria, Illinois

This report was posted on Ripoff Report on 09/18/2002 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Events-Catering/Peoria-Illinois-61615/Best-Events-Catering-abused-mistreated-Peoria-Illinois-30354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Booze charges

AUTHOR: Jon - ()

When calculating charges for alcohol, a bottle of Apple pucker certainly does not cost $75.00. However, when you go into a bar and buy a beer at $3.00, you wouldn't expect to turn around and go into a store and buy a 6-pack for $18.00.

In many states, although not sure about Illinois, dram shop laws require that liquor be sold by the 1 1/4 oz shot. Figure 20 shote per bottle, at 3.50 per drink, and the $75.00 bottle of apple pucker is not out of line.

I am not taking the caterer's side on this as it relates to the treatment of the Wedding party and the Bride. This is deplorable. Most caterers are not looking to rip anyone off, but need to maintain profit margins to provide quality product and service. Unfortunately, this one is too far bent in the wrong direction.
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