• Report: #928693

Complaint Review: Best Glass / John Anguish

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  • Submitted: Fri, August 17, 2012
  • Updated: Fri, August 17, 2012

  • Reported By: Dean Randall — Mesa Arizona United States of America
Best Glass / John Anguish
5049 N. 7th Street Phoenix, Arizona United States of America

Best Glass / John Anguish Replaced a window in my house with the wrong color. Wants to get paid again to put the correct color window in.. Phoenix, Arizona

*Author of original report: Wow The whole story in someone's dream..

*REBUTTAL Owner of company: Not the whole story.

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 I had a broken insulated window in my home... The insurance company had John Anguish of Best Glass come to my house to measure the broken window.  Best Glass returned a couple of weeks later to replace the window.  The size and thickness of the window was correct but the color did not match.  Now John Anguish with Best Glass wants to be paid again to put the correct color of glass in...... John Anguish apparently can not tell the color of glass...  

This report was posted on Ripoff Report on 08/17/2012 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Glass-John-Anguish/Phoenix-Arizona-85013/Best-Glass-John-Anguish-Replaced-a-window-in-my-house-with-the-wrong-color-Wants-to-ge-928693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Wow The whole story in someone's dream..

AUTHOR: Dean Randall - ()

None of the rebuttal is true... But the owner of Best glass called me and fixed the problem to HIS credit...He had the insulated unit replaced.. So if you have Best Glass replace your window make sure you talk to the owner.. I think they need to have a recorder on there phone system to see who is telling the truth... Thank You...

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#2 REBUTTAL Owner of company

Not the whole story.

AUTHOR: Best Glass - ()

When John went out to measure the broken glass the customer told him that he was a glazier and that he had installed the windows about a year earlier. The qustion was not the color of the glass but whether it had a Low-E coating on it. The window only had a BB hole so John couldn't remove a piece to check for sure. The customer said he was sure there was no Low-e. Adding Low-e would have added significantly to the cost so he was quoted without.

Since the customer was a glass guy John took his word for it and ordered the unit wihout Low-e. When the glass was installed it was obvious that the old window did indeed have a Low-e coating as the tint was slightly off.

John took full responsibility for the error and said we would cover the cost of the glass but asked the customer to pay the additional cost of the Low-e coating that he was not originally charged for. The customer refused to take any responsibility and refused to pay the amount of the Low-e.

The rest of the story is that Best Glass replaced the glass for the customer at NO CHARGE. The customer, even though he was happy with the final product didn't bother to correct his post even though he promised he would. Now you know the whole story. Best Glass has a 23 year history of standing behind their work.

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