- Report: #442758
Report - Rebuttal - Arbitrate
Complaint Review: Best Of Time, BestofTime.com PERPETUAL DIAMONDS, ALEX JEWELRY, A ROLEX FRAUD SCAM
Best Of Time, BestofTime.com PERPETUAL DIAMONDS, ALEX JEWELRY, A ROLEX FRAUD SCAM3180 Presidential Drive, Suite J Atlanta, Georgia U.S.A.
BEST OF TIME, BESTOFTIME.COM, PERPETUAL DIAMONDS, ALEX JEWELRY INTERNET ROLEX 2-PERSON FRAUD SCAM, PERPETUAL DIAMONDS SOLD ME 2 WATCHES FOR $3000 AND I NEVER RECEIVED THEM, IS THIS PROFESSINAL WEBSITE ACTUALLY A 2-PERSON SHOP INTERNET ROLEX SCAM? Atlanta Georgia
*Author of original report: RE: BEST OF TIME, BESTOFTIME.COM, AKA ALEX JEWELRY, PERPETUAL DIAMOND INTERNET ROLEX SCAM
*UPDATE Employee: UPDATE UPDATE UPDATE BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry
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I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are 'x to x' - odd thing was, I was calling between 'x and x'.
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered 'x' model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
I filed a report with the BBB and since have purchased my new watch from (((competitor's name redacted)))
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
This report was posted on Ripoff Report on 04/11/2009 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Of-Time-BestofTimecom-PERPETUAL-DIAMONDS-ALEX-JEWELRY-A-ROLEX-FRAUD-SCAM/Atlanta-Georgia-30340/BEST-OF-TIME-BESTOFTIMECOM-PERPETUAL-DIAMONDS-ALEX-JEWELRY-INTERNET-ROLEX-2-PERSON-FRA-442758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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