• Report: #1017011

Complaint Review: Best Rates Direct

  • Submitted: Tue, February 19, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Mike — Troy Michigan United States of America
Best Rates Direct
Davison, MI Davison/ Troy, Michigan United States of America

Best Rates Direct Merchant Direct Services, Merchant Direct, AA PROCESSING, NAB, North American Bancard. Sheer FRAUD and Bold MISREPRESENTATIONS Davison/ Troy , Michigan

*UPDATE EX-employee responds: AHHHHHHHHH!!! A SCAM FROM HE!!

*Consumer Comment: Response from former customer

*REBUTTAL Owner of company: Disgruntled Employee

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BOB DERTHICK< ROBERT DERTHICK< MERCHANT DIRECT SERVICES< BEST RATES DIRECT

I worked very hard for this company until I realized everything I was trained to do was a total lie. I was out robbing business owners of their hard earned money when I thought I saving them money. After 5 months of working for the company I had people calling and threatening to KILL me saying that they are now paying 100 more plus the lease payment. I am scared for my life now, and I have people calling me nearly everyday wondering how they can get out of this mess. When I found out what was going on and started to ask others in the office, everyone in the office laughed at me like I was stupid and naive. I was shocked, floored and couldn't believe that the whole office is basically in on this scam.

I am not a crook and refuse to be used as one of their little pawns in this business scam. If you are looking to get into this industry Do NOT do business with this company. After researching the company they have had multiple DBA's that they have been used in the past to keep scamming the same merchants over and over again, and if you type in "best rates direct" in the search bar above you will see that one merchant already figured out there scam and posted it on this same site for everyone to be aware that AA Processing, Merchant Direrct Services, Best Rates Direct are in fact all the same company out of Davison, Mi run by the con artist him self Robert/ Bob DERTHICK and then they sign you up with "North American Bancard" out of Troy, MI and some crooked leasing company they use. I called North American Bancard to do the right thing and blow the whistle and I honestly got shut down and was told to call back " BOB DERTHICK" the person that was responsible for all this mess and he STOLE ALL MY MONEY that he said he would pay for life.

Truth:

North American Bancard turns a blind eye to whats going on to the merchants and sales reps that work with the company but after so many alerts from so many different merchants and actual sales representatives I refuse to not stand up and say something.

Buyers and Workers BEWARE!!! Do not do business with this company or work for this company or you will regret it.

This report was posted on Ripoff Report on 02/19/2013 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Rates-Direct/Davison-Troy-Michigan-/Best-Rates-Direct-Merchant-Direct-Services-Merchant-Direct-AA-PROCESSING-NAB-North-Am-1017011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

AHHHHHHHHH!!! A SCAM FROM HE!!

AUTHOR: Barb1968 - ()

OGM THIS COMPNAY IS A SCAM AND I FELL FOR IT!!!!  I used to use them when they were called Merchant Direct Services for a very short time, and after i realized everything the rep told me was a lie i left and went back to my previous compnay but then 2 years later I am approached by Best Rates Direct, and it wasnt until I signed up with them and recieved some mail that I realized they were out of davison and are the same compnay only hdiing under a different name...ahhhhhhhhh ! I didnt let them install it! Do not let them install the machine and do not do the verbal verification. If you do that, then you are stuck in there 60 month contract that you cant get out of because the equipment gets bought out by a different compnay. JUST TRUST YOUR EYES and EARS " DO NOT DO BUSINESS WITH THIS COMPANY" 

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#2 Consumer Comment

Response from former customer

AUTHOR: indywarrior24 - ()

Mr Derthick,

As a former customer - I will support a general fact that your firm facilitates many less than desirable ways to generate revenues.

Don't put it on your employees. Anyone that has dealt with your company with even a remote ability to read between the lines - can see there is methodology in place to one end - taking monies by any means necessary. 

Just in trying to close my account with you folks, your delay tactics and charges that should have NEVER been made after the closure runaround - have cost me hundreds in NSF fees, and HOURS away from running my business dealing with the mess.

And I didn't leave because I was happy with your company....... a lot more to it.

If it so much as requires my personal presence in your home state's AG office - the issue is not a dead one.

Bob, there are past thousands of complaints about your firm.

Maybe rather than defense - you need some offense - to fix the holes.

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#3 REBUTTAL Owner of company

Disgruntled Employee

AUTHOR: Bob Derthick - (United States of America)

Rip Off Report .Com is an excellent forum for disgruntled ex-employees to air their griefs, troubles and opinions.  Readers of this type of blog should always bare in mind, just because negative statements are made doesn't nescessarily mean they are true.

If ex-employees have legitimate complaints we have a legal system more than happy to address any and all issues they may have.  Likewise, merchants have the same opportunity to use the legal system including the Better Business Bureau, whereby we have a Stellar Rating. 

It is very interesting that ex-employees who make defaming statements rarely ever give their full legal names.  When this occures, who is actually doing the hiding?  It is very unfortunate that in business you can't please everyone even though that is your goal.  I think most business owners that have been around for any length of time understand this statement:  You simply can't please everyone!

Robert Derthick
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