- Report: #739125
Report - Rebuttal - Arbitrate
Complaint Review: Best Value Copy
Best Value CopyNew York, New York United States of America
Best Value Copy Sucky Service New York, New York
*UPDATE Employee: We believe we handled this job correctly in everyway, but are willing to make an accommodation for customer goodwill nevertheless
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Two weeks later, they still have not received the order. I called them and they said that "it was on hold because we didn't know if we should print to the edges or not" Though they make claims that they called me, I do not have any missed calls, messages, or anything from them.
In addition, the entire system is automated to send emails and yet I do not have any email from them. There was no notification that the job was on hold and there was no request for additional information. I called and requested that this job be done complimentary since they failed to notify me and they adamantly refused and said that it was my fault for not calling them sooner.
Until this incident, which was only a $20 job, I was spending over $1,000/ year with this company and they show no customer loyalty and respect. Find another company.
This report was posted on Ripoff Report on 06/10/2011 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Value-Copy/New-York-New-York-/Best-Value-Copy-Sucky-Service-New-York-New-York-739125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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