• Report: #868434

Complaint Review: BestBrandValues

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  • Submitted: Fri, April 13, 2012
  • Updated: Sun, April 22, 2012

  • Reported By: Ademir — AVENTURA Florida United States of America
BestBrandValues
PO Box 810365 Boca Raton, FL 33481 Boca Raton, Florida United States of America

BestBrandValues BEST BUYER DISCOUNT BOCA RATON BestBrandValues is a major fraud!!! They have been stealing from my credit card since 12/27/2010 and I just found out! I have never purchased anything from this company, but somehow they got my credit Boca Raton, Florida

*UPDATE Employee: BestBuyerDiscounts.com Membership

*Consumer Comment: Wow!

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BestBrandValues have been charging $19.95 per month on my credit card since 12/27/2010. I don't know how this company stole my credit card number and I never ordered anything from them. AMEX advised me to call this company to find out what was going on and Before such call was made BestBrandValues did NOT have my home or my e-mail address........... My real e-mail and home address was given to them on 03/29/2012 over the phone.

This is the e-mail that they sent me  on 04/09/2012

"Dear Customer 
In regards to your complaint and refund request, a courtesy refund of 3 months totaling the amount of $59.85 has already been processed for your account.

Our records show you accepted the membership offer from BestBrandValues when you submitted your order on 12/27/2010. It is explained to you in the terms of offer on the checkout page, you did agree to when you placed your order on BestBuyerDiscounts.com, that you are activating a trial membership for $1.00 and that if you choose to keep your account active then after the trial ended there would be a monthly membership fee of $19.95.

**The terms of offer acceptance box must be checked by you the customer in order to proceed with your account activation.** Once your membership is active a welcome email is also sent as confirmation of your memberships activation, which provides you with your account log in ID and password and also includes membership benefit information, billing information, cancellation policy, and our contact information.

The membership fee is a monthly recurring fee and if you wish to discontinue and not be billed further you must cancel your membership account. You contacted our customer service dept and canceled your account on 03/29/2012. Moving forward, there will be no further charge for the canceled account. You have received the maximum courtesy refund available, however if you wish to escalate your complaint further you have the option of writing a letter of complaint to our corporate office. The address is provided below.

BestBrandValues
PO Box 810365
Boca Raton, FL 33481"

This report was posted on Ripoff Report on 04/13/2012 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/BestBrandValues/Boca-Raton-Florida-33481/BestBrandValues-BEST-BUYER-DISCOUNT-BOCA-RATON-BestBrandValues-is-a-major-fraud-They-ha-868434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

BestBuyerDiscounts.com Membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the BestBuyerDiscounts Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.BestBuyerDiscounts.com/support/


Sincerely,
BestBuyerDiscounts.com
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#2 Consumer Comment

Wow!

AUTHOR: Jim Martin - (USA)

I'll start by saying that 15 months has to be a new record for this site.  You will need to start checking your statements closer and more often.

This company got your credit card number some how.  Some where, online, you entered that information and it went to them.  This complaint does bear a striking resemblance to the Safe National scam that was going on about that same time.

Let me ask you a quick question:  about a month before the first charge, did you fill out any online pay day loan applications?

It never ceases to amaze me how long a company can charge a monthly fee to some one's credit card before they realize it is happening.  This one tops the lady who didn't know Netflix raised their price until 6 months after the new price took affect, then thought she had the right to complain.  Her excuse was that she's not check book balancing loser.

You can try escalating your complaint further, but my guess is they just ignore it, or send you a letter stating that your complaint has been deemed illegitimate and you won't get any more money back from them.

I would make sure your bank knows not to process any more transactions from the merchant.

The rest of your money is most likely gone.

Just use this as a learning experience.  Make sure you read everything before you submit anything.  A couple extra minutes of reading 15 months ago would have saved you all that money and time now.  Also, make sure you check your account statements thoroughly and regularly.  Most banks and credit card companies have online account management, use it to compare what you have authorized to what actually makes it's way to your account.  I check mine daily.
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