• Report: #957276

Complaint Review: BestBuy Black Tie service

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  • Submitted: Fri, October 19, 2012
  • Updated: Mon, January 07, 2013

  • Reported By: Toots — Raleigh North Carolina United States of America
BestBuy Black Tie service
Raleigh, North Carolina United States of America

BestBuy Black Tie service Misleading information Raleigh, North Carolina

*Consumer Comment: Worth it?

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I purchased a refrigerator from Bestbuy on Black Friday and got a really great price. I purchased the black tie protection and was told if the refrigerator needed repair more than 3 times it would be replaced with a comparable model.

Well, after one replacement and 6 further repairs, it came time for them to make good on the promise. Bear in mind that I was never presented with a printed copy of all of the rules around the Black Tie program. When I went to the store to get my replacement refrigerator, I discovered that I get $100 less than I paid 3 years ago, so it doesn't come close to providing a comparable model. A new French Door refrigerator the same size as mine is around $2500. They gave me $1499. Comparable price does not equal comparable product.

Very misleading and just bad practice.

I would suggest NEVER buy black tie protection, you will never get your money's worth. I'm sure this isn't the only loophole they would be able to wiggle out of.

I ended up with a significantly lower quality refrigerator, and a really bad taste in my mouth. It is not a surprise that they are struggling.

This report was posted on Ripoff Report on 10/19/2012 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/BestBuy-Black-Tie-service/Raleigh-North-Carolina-27615/BestBuy-Black-Tie-service-Misleading-information-Raleigh-North-Carolina-957276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Worth it?

AUTHOR: flyingdutch - (United States of America)

So did you get $1400 for the defective refrigerator that you would have otherwise been stuck with?  I've bought the Black Tie protection before, the problem is people will get a $2000 item on sale/clearance for cheap then when it breaks expect an exact replacement.  I agree it's not totally clear but it still seems to have paid off for you to buy it
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