• Report: #459832

Complaint Review: BestBuy

  • Submitted: Mon, June 08, 2009
  • Updated: Tue, June 30, 2009

  • Reported By:LIttleton Colorado
BestBuy
Wolf Ranch Rd Georgetown, Texas U.S.A.

BestBuy BestBuy / GeekSquad are CROOKS Georgetown Nationwide

*UPDATE EX-employee responds: Not Entirely Accurate

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BestBuy is nothing more than a corporate thief, scamming money for services that are not needed and never rendered.

I bought a laptop from them yesterday and because the only one they had left had their so-called "optimization" on it they charged me an additional $60. My dog could have done a better job. They supposedly removed the junk software that is loaded on new computers these days, installed all the updates required and optimized the computer. They did nothing. (It was so well 'optimized' that the wireless connection couldn't even connect to the internet.) I don't think they even turned on the machine. These guys are nothing but scam artists and crooks. They should be in jail, or in HELL. I have been a long time BestBuy customer, but you can be assured that I will never, never, never spend another dollar there.

Ras
LIttleton, Colorado
U.S.A.

This report was posted on Ripoff Report on 06/08/2009 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/BestBuy/Georgetown-Texas/BestBuy-BestBuy-GeekSquad-are-CROOKS-Georgetown-Nationwide-459832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Not Entirely Accurate

AUTHOR: Zach - (U.S.A.)

As an ex-employee of this company, I can tell you that some of the stuff may be overpriced for what you get, but the information you provided isn't entirely accurate. For $60 you should have gotten recovery CD's aswell (it's the opt and recovery package - the opt alone is only $39.99). Also, during the optimization, a program called Agent Tweaks is ran. This modifies registry values and system settings that do infact speed up your computer by disableing advanced features you do not need. A restore point is also created so if something does go wrong, you can go back to the restore point without performing a system recovery. If you believe you were wronged, you should print out this message, and take it to them. If they fail to correct it, call customer relations and they will handle it for you. BestBuy does not want to cheat people out of money, they want people to come back and continue doing business with them. Tip: Anytime you buy a service, make sure you ask them what they are doing, and how they are going to do it.
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