- Report: #1083900
Report - Rebuttal - Arbitrate
Complaint Review: BestBuy.com
BestBuy.com Pre-order scam Internet
*Consumer Comment: Bad Allegations
*Author of original report: refund
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Beware of the latest scam from BestBuy.com. I preordered Star Trek: Into Darkness from BestBuy.com in May with the expectation they would deliver it on the release date (9/10/13) just like Amazon.com is capable of doing. However, the delivery is currently schedule 5 days after the release date because of the extremely poor logistics that Best Buy deploys with their package service through UPS.
Because they were so recklessly delinquent I wanted to purchase the movie from Wal-Mart (who amazingly has better customer service than Best Buy at this point). However, I thought I should ask Best Buy if I can return the movie with no issues. I left a message on their community bulletin board but after 24 hours without reply I tried their webchat feature.
I chatted with Randy J who told me that Best Buy doesn't even ship the movies until they are released. Which is untrue; they shipped it 4 days before the release date (in other words Randy had no clue of his company’s practices). But Randy reviewed my order and told me that I can in fact return the movie (although seemed disappointed when I ask if he could provide me directions to the nearest competitor).
A few hours later Allen replied to my post on the bulletin board. Here is Allen's statement "You can of course return this movie un-opened within 15 days from the date you receive the item. Because you should have received a code for a free digital copy of the movie, from CinemaNow with this pre-order, we would then end up charging you for the digital copy if the hard copy is returned." So because they sent me an email with a code that I never used (and never had any use for) they would charge me for that. Conveniently Allen did not tell me how much the digital copy costs, nor is this information available on their website at the time of this posting. I assume it would be in line with Amazon's pricing which is $14.99. So I can return the movie but I would get just $5 back from my $20 purchase even though I never used the code.
Beware this scam from Best Buy. They have no real reason to ensure your satisfaction on these preorders because they will keep most of your money by sending you a code on an email for something you may not even use.
This report was posted on Ripoff Report on 09/12/2013 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/BestBuycom/internet/BestBuycom-Pre-order-scam-Internet-1083900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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