- Report: #755855
Report - Rebuttal - Arbitrate
Complaint Review: BestBuy.com
BestBuy.com They advertised one product and sold me another. Internet
When I initially contacted Best Buy, the customer service department was rude beyond belief. When I threatened to sue and file a
complaint with the state Attorney Generals office the woman on the phone laughed in my face and said, Go ahead, we dont care.
I spoke with another customer service person that was much nicer. He asked me if I had a copy of the original speck sheet. Best Buy strongly implied they would replace my Gateway with a new laptop if I did, which is what I said I wanted, and I said I would settle for that. I dont think they thought I would be able to produce the original Speck Sheet. However, I did, it was on my old laptop from which I purchased the laptop in question.
Best Buy again, reneged on replacing my laptop with a new one
Managements response, too bad they said they would give me a meaningless cheesy little gift certificate I can spend in their store so they are not actually out any money at all. Thanks for Nothing Best Buy.
This report was posted on Ripoff Report on 07/20/2011 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/BestBuycom/internet/BestBuycom-They-advertised-one-product-and-sold-me-another-Internet-755855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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