- Report: #755855
Report - Rebuttal - Arbitrate
Complaint Review: BestBuy.com
BestBuy.com They advertised one product and sold me another. Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When I initially contacted Best Buy, the customer service department was rude beyond belief. When I threatened to sue and file a
complaint with the state Attorney Generals office the woman on the phone laughed in my face and said, Go ahead, we dont care.
I spoke with another customer service person that was much nicer. He asked me if I had a copy of the original speck sheet. Best Buy strongly implied they would replace my Gateway with a new laptop if I did, which is what I said I wanted, and I said I would settle for that. I dont think they thought I would be able to produce the original Speck Sheet. However, I did, it was on my old laptop from which I purchased the laptop in question.
Best Buy again, reneged on replacing my laptop with a new one
Managements response, too bad they said they would give me a meaningless cheesy little gift certificate I can spend in their store so they are not actually out any money at all. Thanks for Nothing Best Buy.
This report was posted on Ripoff Report on 07/20/2011 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/BestBuycom/internet/BestBuycom-They-advertised-one-product-and-sold-me-another-Internet-755855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.