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  • Report: #1043983

Complaint Review: BestCigarPrices.com

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  • Submitted: Wed, April 17, 2013
  • Updated: Thu, April 18, 2013

  • Reported By: FLL Bob — Ft Lauderdale Florida
BestCigarPrices.com
Internet United States of America

BestCigarPrices.com Purchased Cigars $180 on Line-Never received-they are being returned to Sender )(Best Cigar) Internet

*Author of original report: Thank you Ripoff Report and Best Cigars

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Purchased Cigars $180 on Line-Never received-they are being returned to Sender )(Best Cigar)  Company Promised refund 3 days ago-now says they will Not Comply until product is received by them-heck i did not ship them !----Purchased from them once before 1/2 the Cigars were Stale=do NOT do Business with these people-Visa Dispute Next -then BBB

This report was posted on Ripoff Report on 04/17/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/BestCigarPricescom/internet/BestCigarPricescom-Purchased-Cigars-180-on-Line-Never-received-they-are-being-returned-1043983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Thank you Ripoff Report and Best Cigars

AUTHOR: FLL Bob - ()

Respone I received Yesterday after filing a Post with ROR and Before I had to file a dispute with Visa :                                                                                                                                              Robert, Thank you again for taking the time to speak to me today regarding your dissatisfaction of our service. As I said on the phone, I agree that if a package is deemed undeliverable because of the carrier, you should not have to wait for a refund or replacement cigars. I will be looking into this policy this week and changes will be made. As for your replacement order it went out today, completely free of charge via 2day air so youll have it by the weekend. The tracking number is 1Z19X64A0247942970. Please allow a few hours for tracking info to become available. Also, your full refund was posted to your credit card today. As I said when we spoke, this could take several days before it appears on your credit card statement. If you havent seen a credit posted within 5 business days, please reach out to me directly and Ill look into it for you.Thank you ROR for being an effective consumer tool and Thank You Best Cigars for a Satisfactory Resoultion.NOW I will Do Business with this Company AGAIN. Sincerely; Robert B Jegle President SBS Financial Services.
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