• Report: #849875

Complaint Review: Bestbuy

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  • Submitted: Wed, March 07, 2012
  • Updated: Tue, March 27, 2012

  • Reported By: Unhappy Customer — Cumming Georgia United States of America
Bestbuy
Market place, cumming, Georgia United States of America

Bestbuy bought best warranty on new computer has had 2 months letters coming off warranty doesnt cover cumming, Georgia

*Consumer Comment: She is too stupid to realize how obvious her BS is.

*Consumer Comment: Yeah, my BS meter pegged out too

*Consumer Comment: Let's see..

*Author of original report: Pleased Customer

*Consumer Comment: lol, the OP is STILL lying (and not doing a very good job of it)

*Consumer Comment: I need to buy an HP now...

*Consumer Comment: "Wear and tare" says the "law student"!

*Consumer Comment: In reality

*Consumer Comment: I told you

*Consumer Comment: We'll be eagerly awaiting your next ROR about the middle of May...

*Consumer Comment: Hmm

*Author of original report: Great News!

*Consumer Comment: Yep

*Consumer Comment: Steve, I thought I was the only warped individual that caught that!

*Consumer Comment: Did anyone else notice...?

*Consumer Comment: After I came back

*Consumer Comment: I figured out the OP

*Consumer Comment: This is a very unfortunate circumstance....

*Consumer Comment: Give me a break !

*Consumer Comment: Absolutely NO way the OP is in law school - or any other college for that matter

*Consumer Comment: Hey "unhappy customer"..still waiting on that call to HR!

*Consumer Comment: banter

*Consumer Comment: Oh..Oh...

*Consumer Comment: I am the owner of the company stupid!

*Author of original report: Mr. Southern Chemical

*Author of original report: Reg: That i am the idiot

*Consumer Comment: Now, all of a sudden, the illiterate is in law school!

*Consumer Suggestion: Your Legal Rights

*Consumer Comment: BINGO !!!!

*Consumer Comment: Your problem is the operator, not the keyboard

*Consumer Comment: Oh no, not the lawyers.....oh wait the law STUDENT..

*Author of original report: WRONG

*Consumer Comment: Try Micro center

*Consumer Comment: Whoa

*Consumer Comment: What does your WRITTEN warranty say about...

*Consumer Comment: Only the keyboard is a problem?

*Consumer Comment: Mocha gave sage advice

*Consumer Comment: Sorry

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i bought a new top of the line HP Computer Pavillion dv7-6b55dx Entertainment PC and purchaced the best warranty called black tie to cover me for 3 years. This computer was purchased at christmas 2011.

i had my computer guy hook it up Jan 8 2012. On my keyboard my letters are rubbing off example my T and my E is almost gone. I have to look at my keys when i type. I use this for personal use only and do not have nails that hit my key boead either.

i went to bestbuy told them of this problem and the geek squad tells me my warranty doesnt cover that yet it i drop it or break my computer they will give me a new one.

They told me that my keys have to be actually broken before my warranty will cover it. I was advised to break some of the keys for HP to replace my keyboard and then i would have to wait 6 weeks to get it back

This is not fair to me when i bought the best Hp computer they had to offer i paid quite  abit for it and purchased the best warranty they had to offer. I have bought other computers used them constantly and never has the letters rubbed off.

I am highly upset about this and HP's poor warranty policy. I have been told for years not to buy HP products now i see why. The reason i bought another HP computer was because this kind of thing never happened to me before.

Now im wondering when i have anothr problems with this computer if the warranty will even cover that. I also paid alot for that warranty. The warranty is Bestbuys warranty. Yet HP has a year warranty on it when i bought it and in 2 months this has happened.

I either want my money back or the warranty to cover another key board from who ever is responsbile HP or Bestbuy and i want my computer back ina week not 6 weeks. This is unethical.

I do not advise anyone to purchace HP Products especially from Bestbuy. It is also my understanding that i am not the only person that has had this problem with bestbuy on HP products.


This report was posted on Ripoff Report on 03/07/2012 03:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bestbuy/cumming-Georgia-30041/Bestbuy-bought-best-warranty-on-new-computer-has-had-2-months-letters-coming-off-warranty-849875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

She is too stupid to realize how obvious her BS is.

AUTHOR: Steve - (USA)

From the "law school" hilarity to this latest "victory," the OP just cannot see how transparent her lies are to people with brain cells. It is sort of like trying to fake speaking a foreign language; it may sound all the same to the speaker, but is obviously fake to anyone that knows even a tiny bit of the language. It makes you wonder how many times she has been caught for lying; each time she must think the person that called her out was psychic or something. 
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#2 Consumer Comment

Yeah, my BS meter pegged out too

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Too many things just didn't add up with this whole report.



It appears that the OP is one of those types that can never be wrong and/or never lose.



The time frame doesn't add up at all, as I have done warranty returns with HP. It takes 2-3 weeks normally.



All of this over a $15-$20 item???



Nonsense.

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#3 Consumer Comment

Let's see..

AUTHOR: Robert - (U.S.A.)

How high we can make the BS Meter go.

First we have the "repair" of the computer.  The OP reported on the 16th that they were going to be sent a box, and on the 26th they reported that they received the new keyboard.  Now, anyone will realize that for a warranty repair this is "lighting speed", because with the time it would take to do 3 shipments(box for return, shipment to the repair center, and shipment from the repair center) in 7 business days, they could not have had the computer in their possession for more than a day or two at most, and I doubt that this OP got "priority" over anyone else.

If you could clarify something else as well.  When they returned your computer was it also new or was it just your keyboard that was new?  If the computer was also new can you explain how you handled the data transfer.

Also, what was the model number of the keyboard you sent out, what is the new model number?
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#4 Author of original report

Pleased Customer

AUTHOR: Unhappy Customer - (USA)

 I am so pleased announce that i did definately receive a new key board and HP honored my warranty and did agree i had a faulty Keyboard and replaced it with a new one with a different Seriel number and model number, Therefore as the representive said today i was provided a much better key board due to complaints from other consumers for the same issues . HP followed through. As for the useless comments regarding my complaint this just goes to show you know NOTHING about what you were talking about. You people must think before you post your worthless comments especially when you are clueless as to what the situation is and have not even seen the damage that was done. CASE CLOSED! (( Smiles)) 
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#5 Consumer Comment

lol, the OP is STILL lying (and not doing a very good job of it)

AUTHOR: Steve - (USA)

"Therefore they will be sending a box for the computer to be shipped back and it will be replaced."

Of course, they are spending money on shipping/time/materials to send you... a box.

An empty box. 

An empty box that you are supposed to put an entire computer into and send back to them, with them  paying the shipping for the computer to then be sent to them.

At which point they will pay for the shipping and restocking cost and whatnot to send a new computer back to you.

All to replace... the keyboard.

God, what a moron. 
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#6 Consumer Comment

I need to buy an HP now...

AUTHOR: Ronny g - (USA)

Seems they warranty abnormal wear and "tare". That is the best warranty I have even heard of.
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#7 Consumer Comment

"Wear and tare" says the "law student"!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

I wonder how an illiterate gets in to law school!

The illiterate wrote:

"HP does cover a new keyboard and states that this is abnormal wear and tare".

Tare??

Hint: Tear.

Idiot.

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#8 Consumer Comment

In reality

AUTHOR: Lorenzen - (U.S.A.)

The OP's mother must be very proud.  It's not every mother who has an ersatz law student for a son !
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#9 Consumer Comment

I told you

AUTHOR: coast - (USA)

"HP does cover a new keyboard"

Back on March 7th I told you to contact HP.

"this is abnormal wear and tare"

tear not tare
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#10 Consumer Comment

We'll be eagerly awaiting your next ROR about the middle of May...

AUTHOR: Ken - (USA)

about the "e" missing (worn out) on your new computer and you're going to get justice and use your lawyer skills to take them to court. 

If YOU are in law school, they've certainly and drastically lowered their standards.

I'll mention again...Lawyers are worse than pond scum or feedlot scrapings.
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#11 Consumer Comment

Hmm

AUTHOR: voiceofreason - (United States of America)

How far is Cummings, Georgia from Phenix City, Alabama?

Until this yutz started snorting about taking Best Buy to court, "because he could", I figured he had a legitimate gripe.
Granted, HP, keyboards are probably all crap now, as are most likely EVERY OEM keyboard packed with ANY brand computer.
And what the dad banged hell does Pest Buy have to do with replacing it?

Even if he has an extended warranty with them, HP's warranty in effect takes precedence until it expires, and he needs to deal with HP.

A store could do someone a favor and take care of the exchange, but they're not obligated to, especially when talked down to by a snot nose law student.

I agree with the poster who pegged this nut as a typical occupy idiot.

As for the moronic threat to sick Southern Chemical's boss on him, anyone with brains would assume that Mister Southern Chemical IS the boss! Why else would he use the company name as an ID?

Yo, law student! Why don't you do something useful and help beleaguered homeowners in your locale fight Ocwen and other predatory lenders trying to steal their homes, instead of belaboring over a stupid $5 keyboard?
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#12 Author of original report

Great News!

AUTHOR: Unhappy Customer - (United States of America)

HP does cover a new keyboard and states that this is abnormal wear and tare. Therefore they will be sending a box for the computer to be shipped back and it will be replaced. So my message to all you busy bodies with the negitive attitudes that have no life but to stay on this site to extend your worthless opinions it goes to show your ignorance and that you may want to rethink posting something before you make a complete fool of yourself. Thank you for the laugh!
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#13 Consumer Comment

Yep

AUTHOR: Mandy - (U.S.A.)

I did a double-take as well. My first thought was "I wouldn't think there would be any specific language in a warranty as to whether or not a keyboard ruined by cumming is covered" and then I opened the ROR and saw that it was the city.

Jeez....

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#14 Consumer Comment

Steve, I thought I was the only warped individual that caught that!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

And, I'm sure that's one thing NO WARRANTY covers!

Yuk
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#15 Consumer Comment

Did anyone else notice...?

AUTHOR: Steve - (USA)

The OP lives in "Cumming," Georgia? It has nothing to do with the post, I know, but my inner child is cracking up. Look at the title of the OP: "Letters coming off, warranty doesnt cover cumming." :)
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#16 Consumer Comment

After I came back

AUTHOR: MochaG - (United States of America)

to read your rebuttal, I did not understand why you are so straw man? Then, I am curious and search to see your computer model which is claimed to be a desktop. Using key words "HP Computer Pavillion dv7-6b55dx Entertainment PC" in Google search gave me tons of results as a laptop. Even I used "HP Pavillion dv7-6b55dx" as keywords, I still get the similar result. Also, the thing is also around $700 (back in Nov 2011) which is not that expensive (for me) even though I did not pay that much for any of my computer.

"the computer I am in reference too has only been used about 20 times. The rest of the time i am using a computer that i carry with me on a daily basis."

Are you sure that you are not complaining about the computer you are carrying???
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#17 Consumer Comment

I figured out the OP

AUTHOR: Southern Chemical and Equipment LLC - (USA)

This moron is one of those "occupy" losers, and SHE (based on the nails comment) is squatting on the property of a law school stealing their Wi-Fi!



In reality, this idiot did not even graduate HS, and if she did, maybe we need to take a closer look at oureducational standards and more closely scrutinize who gets HS diplomas.



That's as close to law school as this tool would ever get!



And, I'm still waiting for that call to the HR Office!



We are here until 4 pm today, and 12-4 on Sat.



Calling me will be the best education you ever get.



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#18 Consumer Comment

This is a very unfortunate circumstance....

AUTHOR: Ronny g - (USA)

The letters S and E and number 4 on my keyboard started to wear out after 3 years. Sadly it was not covered under warranty as it was not a defect or normal. So I had to spend 12 bucks for an entirely new keyboard imagine that? I had to purchase a new one... no ...I was "forced" to by those Geek Squad Gestapos. I am devastated and humiliated. I am considering to notify the authorities and Attorney General after I annoy the crap out of the BBB. Who wants to join me in a class action lawsuit? I bet we can get at least 20 cents each worn key back for this travesty against humanity.
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#19 Consumer Comment

Give me a break !

AUTHOR: Diogenes - (USA)

Law School ?????   Good grief, my 6th grade grandson has a better command of the English language than this moron.  What this idiot fails to perceive is that ANY college graduate can instantly spot a "poser" such as he.  I seriously doubt that this cretin could pass any college admission exam, let alone graduate from college and pass the LSAT.  What a loser !
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#20 Consumer Comment

Absolutely NO way the OP is in law school - or any other college for that matter

AUTHOR: Steve - (USA)

"Unhappy Customer"  - do you have ANY idea how obvious it is to everyone that you are uneducated? There is no way - NO WAY - that anyone will believe you are in law school. In any event, keyboards are cheap, buy a new one if you cannot remember where the keys are. 

Now I am not one of those "well you should have read the contract, it does not matter what the salesman says" kind of people; if a salesman misleads someone, that is a rip off (not every consumer is as legally savvy as you!). But in this case it is just a damned "key boead". 

Oh, and call my HR department and tell them I am going to stop wearing pants to the office from now on.

To VoiceOfReason - no matter how bad a product is, buying the insurance is NEVER, EVER a good deal.  Best Buy's in particular gets a ton of complaints here (second only to Magic Jack), and should be avoided like the plague. 
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#21 Consumer Comment

Hey "unhappy customer"..still waiting on that call to HR!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Office hours at Southern Chemical & Equipment, LLC are 7:30 am to 4:00 pm Mon-Fri.

We are still waiting on the call to the HR Dept from the illiterate law student.



Call today.

Please.

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#22 Consumer Comment

banter

AUTHOR: coast - (USA)

"your rebuttle is worthless to me"

A law student that can't spell rebuttal. The irony.
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#23 Consumer Comment

Oh..Oh...

AUTHOR: Robert - (U.S.A.)

Now your busted "Mr. Southern Chemical".  You are going to have a first year Law Student "rat you out".  I bet you are shaking in your boots now..because if I remember correctly you own the business.
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#24 Consumer Comment

I am the owner of the company stupid!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Hey Stupid!!



I am the owner of the company, so PLEASE go ahead and call.



Moron.





>>>>>The illiterate (unhappy customer) wrote:

Mr. Southern ChemicalAUTHOR: Unhappy Customer - Cumming (United States of America)SUBMITTED: Wednesday, March 14, 2012POSTED: Wednesday, March 14, 2012

Mr. Southern Chemical I am curious if your employer is aware that you are playing on Rip Off .com On the company dime? Therefore since i have this information i will be placing a phone call to Human Resuorces to make them aware of this, With your education level of a 3rd grader did you know they can actualy go into your computer and see what you are doing on the company clock? I didnt think so. So with saying that prepare to hear from your HR Dept.



You must be their their custodian!

>>>>>



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#25 Author of original report

Mr. Southern Chemical

AUTHOR: Unhappy Customer - (United States of America)

Mr. Southern Chemical I am curious if your employer is aware that you are playing on Rip Off .com On the company dime? Therefore since i have this information i will be placing a phone call to Human Resuorces to make them aware of this, With your education level of a 3rd grader did you know they can actualy go into your computer and see what you are doing on the company clock? I didnt think so. So with saying that prepare to hear from your HR Dept.

You must be their their custodian!

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#26 Author of original report

Reg: That i am the idiot

AUTHOR: Unhappy Customer - (United States of America)

It is quite clear that you are the idiot since you have nothing more to do than to  focus on my complaint instead of finding something useful to do with yourself. Therefore your rebuttle is worthless to me and i think you need a life. I have been victumized not you, I also have the proof, Not you, So say as you wish but please keep in mind that your opinion is worthless.
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#27 Consumer Comment

Now, all of a sudden, the illiterate is in law school!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

The OP and subsequent responses looked as if they were written by a third grader, and now all of a sudden this illiterate is in law school.



I doubt that very much. With writing style and poor grammar such as yours, I doubt you graduated high school.



I knew you were clueless when your original post stated that you had your computer guy hook up your new computer.

Really??



Any moron can take a new computer out of the box and set it up. After all, there are written directions WITH pictures!



Now, regarding HP computers.



I have multiple HP units of all types. No problems ever except for the self inflicted type!

The only HP failures I have had in well over 10 years of using nothing but HP are the problems I caused myself.



Furthermore, community college really is not considered to be "law school".
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#28 Consumer Suggestion

Your Legal Rights

AUTHOR: Paralegalhightower - (USA)

I have reviewed your complaint and find it with merit and deceitful. The reason why I find your complaint with merit is because you purchased a warranty and since there appears to be abnormal wear and tear for what ever reason you are requesting a replacement for defective workmanship.





What I find deceptive is best buy not honoring your competent rights as a consumer under warranty or contract and advising you to break, damage and or dismantle the equipment to be covered under their warranty. Again if you break, dismantle and or destroy equipment at their instuction it is at their discretion and they will have a right to refuse any or all repairs.



What you should do is file a complaint against best buy for breech of contract or consumer tort in the court of law and make sure you have objective and real evidence not subjective or speculative evidence so that any attorney representing best buy and or geek squad can not collaterally attack your credible claim with merit pertaining to consumer fraud.





An example would be a doctor arriving at the scene of an accident and noticing serious but minor injuries, if that doctor fails to offer or administer triage then that doctor is liable in the court of law for negligence especially if the person has full insurance coverage.



Now do you comprehend?

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#29 Consumer Comment

BINGO !!!!

AUTHOR: Golfer - (United States of America)

You just hit the nail on the head
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#30 Consumer Comment

Your problem is the operator, not the keyboard

AUTHOR: coast - (USA)

"the computer I am in reference too"

The word is to NOT too.

"purchaced the best warranty"

The word is purchased NOT purchaced.

"key boead"
 
The word is keyboard NOT key boead.

"doesnt"

The word is doesn't NOT doesnt.

"never has the letters rubbed off"

Have NOT has.

"anothr problems"

Other not anothr.

"Also I am highly intelligent"

The quality of your writing doesn't indicate that.
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#31 Consumer Comment

Oh no, not the lawyers.....oh wait the law STUDENT..

AUTHOR: Ken - (USA)

I'll bet you really have HP running scared with you intimate knowledge of the law.

This is a cosmetic condition that is almost certainly covered. 

Maybe after you complete your (probable) first year of law school and get over yourself, you'll come back down to earth....did I mention I absolutely HATE lawyers and so do many people in the U.S.

I have pages and pages of lawyer jokes, none of which are complimentry of Lawyers...go figure.
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#32 Author of original report

WRONG

AUTHOR: Unhappy Customer - (United States of America)

I am currently in Law School and have read my warranty completely also you must know that the computer I am in reference too has only been used about 20 times. The rest of the time i am using a computer that i carry with me on a daily basis. So you are very wrong and i disagree with you. As i stated I have owed HP and Dell computers for years and had them for years never once have i ever encountered a problem like this. Maybe you have but I have no doubt that anyone on their right mind that has made a purchase as large as i have and to have issues like this would feel the same way as i do. So that is your opinion and I have the proof there is a huge difference there. Also I do feel that HP Products are poorly made and not of the same quality as they were 10 years ago. I know i have always used HP products. Also I am highly intelligent and i know exactly how my warranty reads so do not even try to insult my intelligence. It will not work. Just because Best Buy thinks they can get by with this i am taking them to court, Why? Because i can!
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#33 Consumer Comment

Try Micro center

AUTHOR: MochaG - (United States of America)

"First off to the person that replied that the letters on keyboards come off in a month, I would sure like to know where they h**l they are buying keyboards from."

Go get it for a $3 one I bought. If you do NOT do touch typing, you should see how the letters come off soon enough. I do touch typing, but the other person who uses the same computer does not. As a result, the human nail will eventually scratch the letter off the keyboard.
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#34 Consumer Comment

Whoa

AUTHOR: coast - (USA)

"I am highly upset about this and HP's poor warranty policy."

Maybe you should contact HP before complaining about their warranty policy.
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#35 Consumer Comment

What does your WRITTEN warranty say about...

AUTHOR: Ken - (USA)

the letters wearing off the keys?

Is it covered? If it IS, insist they replace it, if NOT and it's that critical to you, buy a new one, but there's no guarantee it won't do the same thing.

Will you want another replacement in another couple of months when the same thing happens?

When I took typing class (MANY years ago) the instructor would cover the keyboard characters to force us to use the touch typing method.  A little frustrating at first, but it helped in the long run.

My Dell keyboard has several letters worn off, but it works just fine.

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#36 Consumer Comment

Only the keyboard is a problem?

AUTHOR: Cody - (U.S.A.)

Look, I know based on principle alone, Best Buy or HP should replace the keyboard, but really it could be much worse. First off to the person that replied that the letters on keyboards come off in a month, I would sure like to know where they h**l they are buying keyboards from.

I have numerous keyboards, all ranging in price from $9 to $100 and none of them have lost the letters.

To the Author, you can buy a better keyboard for $10-$20, just stay away from the generic ones.
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#37 Consumer Comment

Mocha gave sage advice

AUTHOR: voiceofreason - (United States of America)

Don't make a battle of this at this point. It won't be worth it. Just sticker or write the letters back with a marker.

Also, despite what many say, with good reason, about extended warranties being worthless, especially Best Buy's, given the reliability issues reported with HP pcs, you may well have need to fall back on that warranty before December 2014, assuming Pest Buy remains in business that long.

Familiarize yourself now with all the written terms of that warranty, and the company who administers it (assuming Best Buy is not the administrator).

Make sure you have good backup, at least 2 external drives capable of holding all necessary files, and setup files needed to restore added on programs. All the better if at least 1 backup drive for files is a flash drive.

Back up as often as you need to, daily if necessary. You never know when an HP pc will totally fail, but odds are it will without warning at some point.

If you ever do need to have the Geek squad do anything to it, you cannot depend on getting anything back on your pc drive, no matter what you tell them or they tell you.
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#38 Consumer Comment

Sorry

AUTHOR: MochaG - (United States of America)

I am sorry to hear about your frustration. I guess you have to look back at the contract (warranty) about what are covered. I am quite sure that all of them will not cover the keyboard's letters because functionality wise it is still working. The warranty usually covers only if a user can no longer use it any more.

Letters on most keyboard would come out/disappear easily. That's why keyboards are so cheap nowadays. I bought one for $3 and it is still good, but my 'E' letter disappears within a month. The previous one I had before this one, I bought it for $11 and some letters also disappeared within a month or two.

I agree that the advise that the guy at Bestbuy told you to break one of
the key is really a bad advise. The person should be fired...

There is one way to help you with this is to buy those letter stickers to put on each keyboard. If you do not do touch typing, then stickers should help you a lot.
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