- Report: #849875
Complaint Review: Bestbuy
| Bestbuy Market place,
cumming, Georgia United States of America |
|
Bestbuy bought best warranty on new computer has had 2 months letters coming off warranty doesnt cover cumming, Georgia
*Consumer Comment: She is too stupid to realize how obvious her BS is.
*Consumer Comment: Yeah, my BS meter pegged out too
*Consumer Comment: Let's see..
*Author of original report: Pleased Customer
*Consumer Comment: lol, the OP is STILL lying (and not doing a very good job of it)
*Consumer Comment: I need to buy an HP now...
*Consumer Comment: "Wear and tare" says the "law student"!
*Consumer Comment: In reality
*Consumer Comment: I told you
*Consumer Comment: We'll be eagerly awaiting your next ROR about the middle of May...
*Consumer Comment: Hmm
*Author of original report: Great News!
*Consumer Comment: Yep
*Consumer Comment: Steve, I thought I was the only warped individual that caught that!
*Consumer Comment: Did anyone else notice...?
*Consumer Comment: After I came back
*Consumer Comment: I figured out the OP
*Consumer Comment: This is a very unfortunate circumstance....
*Consumer Comment: Give me a break !
*Consumer Comment: Absolutely NO way the OP is in law school - or any other college for that matter
*Consumer Comment: Hey "unhappy customer"..still waiting on that call to HR!
*Consumer Comment: banter
*Consumer Comment: Oh..Oh...
*Consumer Comment: I am the owner of the company stupid!
*Author of original report: Mr. Southern Chemical
*Author of original report: Reg: That i am the idiot
*Consumer Comment: Now, all of a sudden, the illiterate is in law school!
*Consumer Suggestion: Your Legal Rights
*Consumer Comment: BINGO !!!!
*Consumer Comment: Your problem is the operator, not the keyboard
*Consumer Comment: Oh no, not the lawyers.....oh wait the law STUDENT..
*Author of original report: WRONG
*Consumer Comment: Try Micro center
*Consumer Comment: Whoa
*Consumer Comment: What does your WRITTEN warranty say about...
*Consumer Comment: Only the keyboard is a problem?
*Consumer Comment: Mocha gave sage advice
*Consumer Comment: Sorry
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i had my computer guy hook it up Jan 8 2012. On my keyboard my letters are rubbing off example my T and my E is almost gone. I have to look at my keys when i type. I use this for personal use only and do not have nails that hit my key boead either.
i went to bestbuy told them of this problem and the geek squad tells me my warranty doesnt cover that yet it i drop it or break my computer they will give me a new one.
They told me that my keys have to be actually broken before my warranty will cover it. I was advised to break some of the keys for HP to replace my keyboard and then i would have to wait 6 weeks to get it back
This is not fair to me when i bought the best Hp computer they had to offer i paid quite abit for it and purchased the best warranty they had to offer. I have bought other computers used them constantly and never has the letters rubbed off.
I am highly upset about this and HP's poor warranty policy. I have been told for years not to buy HP products now i see why. The reason i bought another HP computer was because this kind of thing never happened to me before.
Now im wondering when i have anothr problems with this computer if the warranty will even cover that. I also paid alot for that warranty. The warranty is Bestbuys warranty. Yet HP has a year warranty on it when i bought it and in 2 months this has happened.
I either want my money back or the warranty to cover another key board from who ever is responsbile HP or Bestbuy and i want my computer back ina week not 6 weeks. This is unethical.
I do not advise anyone to purchace HP Products especially from Bestbuy. It is also my understanding that i am not the only person that has had this problem with bestbuy on HP products.
This report was posted on Ripoff Report on 03/07/2012 03:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bestbuy/cumming-Georgia-30041/Bestbuy-bought-best-warranty-on-new-computer-has-had-2-months-letters-coming-off-warranty-849875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
She is too stupid to realize how obvious her BS is.
AUTHOR: Steve - (USA)
SUBMITTED: Tuesday, March 27, 2012
#2 Consumer Comment
Yeah, my BS meter pegged out too
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Tuesday, March 27, 2012
It appears that the OP is one of those types that can never be wrong and/or never lose.
The time frame doesn't add up at all, as I have done warranty returns with HP. It takes 2-3 weeks normally.
All of this over a $15-$20 item???
Nonsense.
First we have the "repair" of the computer. The OP reported on the 16th that they were going to be sent a box, and on the 26th they reported that they received the new keyboard. Now, anyone will realize that for a warranty repair this is "lighting speed", because with the time it would take to do 3 shipments(box for return, shipment to the repair center, and shipment from the repair center) in 7 business days, they could not have had the computer in their possession for more than a day or two at most, and I doubt that this OP got "priority" over anyone else.
If you could clarify something else as well. When they returned your computer was it also new or was it just your keyboard that was new? If the computer was also new can you explain how you handled the data transfer.
Also, what was the model number of the keyboard you sent out, what is the new model number?
#4 Author of original report
Pleased Customer
AUTHOR: Unhappy Customer - (USA)
SUBMITTED: Monday, March 26, 2012
#5 Consumer Comment
lol, the OP is STILL lying (and not doing a very good job of it)
AUTHOR: Steve - (USA)
SUBMITTED: Friday, March 16, 2012
Of course, they are spending money on shipping/time/materials to send you... a box.
An empty box.
An empty box that you are supposed to put an entire computer into and send back to them, with them paying the shipping for the computer to then be sent to them.
At which point they will pay for the shipping and restocking cost and whatnot to send a new computer back to you.
All to replace... the keyboard.
God, what a moron.
#6 Consumer Comment
I need to buy an HP now...
AUTHOR: Ronny g - (USA)
SUBMITTED: Friday, March 16, 2012
#7 Consumer Comment
"Wear and tare" says the "law student"!
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Friday, March 16, 2012
The illiterate wrote:
"HP does cover a new keyboard and states that this is abnormal wear and tare".
Tare??
Hint: Tear.
Idiot.
Back on March 7th I told you to contact HP.
"this is abnormal wear and tare"
tear not tare
#10 Consumer Comment
We'll be eagerly awaiting your next ROR about the middle of May...
AUTHOR: Ken - (USA)
SUBMITTED: Friday, March 16, 2012
If YOU are in law school, they've certainly and drastically lowered their standards.
I'll mention again...Lawyers are worse than pond scum or feedlot scrapings.
#11 Consumer Comment
Hmm
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Friday, March 16, 2012
Until this yutz started snorting about taking Best Buy to court, "because he could", I figured he had a legitimate gripe.
Granted, HP, keyboards are probably all crap now, as are most likely EVERY OEM keyboard packed with ANY brand computer.
And what the dad banged hell does Pest Buy have to do with replacing it?
Even if he has an extended warranty with them, HP's warranty in effect takes precedence until it expires, and he needs to deal with HP.
A store could do someone a favor and take care of the exchange, but they're not obligated to, especially when talked down to by a snot nose law student.
I agree with the poster who pegged this nut as a typical occupy idiot.
As for the moronic threat to sick Southern Chemical's boss on him, anyone with brains would assume that Mister Southern Chemical IS the boss! Why else would he use the company name as an ID?
Yo, law student! Why don't you do something useful and help beleaguered homeowners in your locale fight Ocwen and other predatory lenders trying to steal their homes, instead of belaboring over a stupid $5 keyboard?
#12 Author of original report
Great News!
AUTHOR: Unhappy Customer - (United States of America)
SUBMITTED: Friday, March 16, 2012
Jeez....
#14 Consumer Comment
Steve, I thought I was the only warped individual that caught that!
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Friday, March 16, 2012
Yuk
#15 Consumer Comment
Did anyone else notice...?
AUTHOR: Steve - (USA)
SUBMITTED: Friday, March 16, 2012
#16 Consumer Comment
After I came back
AUTHOR: MochaG - (United States of America)
SUBMITTED: Friday, March 16, 2012
"the computer I am in reference too has only been used about 20 times. The rest of the time i am using a computer that i carry with me on a daily basis."
Are you sure that you are not complaining about the computer you are carrying???
#17 Consumer Comment
I figured out the OP
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Friday, March 16, 2012
In reality, this idiot did not even graduate HS, and if she did, maybe we need to take a closer look at oureducational standards and more closely scrutinize who gets HS diplomas.
That's as close to law school as this tool would ever get!
And, I'm still waiting for that call to the HR Office!
We are here until 4 pm today, and 12-4 on Sat.
Calling me will be the best education you ever get.
#18 Consumer Comment
This is a very unfortunate circumstance....
AUTHOR: Ronny g - (USA)
SUBMITTED: Friday, March 16, 2012
#20 Consumer Comment
Absolutely NO way the OP is in law school - or any other college for that matter
AUTHOR: Steve - (USA)
SUBMITTED: Thursday, March 15, 2012
Now I am not one of those "well you should have read the contract, it does not matter what the salesman says" kind of people; if a salesman misleads someone, that is a rip off (not every consumer is as legally savvy as you!). But in this case it is just a damned "key boead".
Oh, and call my HR department and tell them I am going to stop wearing pants to the office from now on.
To VoiceOfReason - no matter how bad a product is, buying the insurance is NEVER, EVER a good deal. Best Buy's in particular gets a ton of complaints here (second only to Magic Jack), and should be avoided like the plague.
#21 Consumer Comment
Hey "unhappy customer"..still waiting on that call to HR!
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Thursday, March 15, 2012
We are still waiting on the call to the HR Dept from the illiterate law student.
Call today.
Please.
A law student that can't spell rebuttal. The irony.
#24 Consumer Comment
I am the owner of the company stupid!
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Wednesday, March 14, 2012
I am the owner of the company, so PLEASE go ahead and call.
Moron.
>>>>>The illiterate (unhappy customer) wrote:
Mr. Southern ChemicalAUTHOR: Unhappy Customer - Cumming (United States of America)SUBMITTED: Wednesday, March 14, 2012POSTED: Wednesday, March 14, 2012
Mr. Southern Chemical I am curious if your employer is aware that you are playing on Rip Off .com On the company dime? Therefore since i have this information i will be placing a phone call to Human Resuorces to make them aware of this, With your education level of a 3rd grader did you know they can actualy go into your computer and see what you are doing on the company clock? I didnt think so. So with saying that prepare to hear from your HR Dept.
You must be their their custodian!
>>>>>
#25 Author of original report
Mr. Southern Chemical
AUTHOR: Unhappy Customer - (United States of America)
SUBMITTED: Wednesday, March 14, 2012
You must be their their custodian!
#26 Author of original report
Reg: That i am the idiot
AUTHOR: Unhappy Customer - (United States of America)
SUBMITTED: Wednesday, March 14, 2012
#27 Consumer Comment
Now, all of a sudden, the illiterate is in law school!
AUTHOR: Southern Chemical and Equipment LLC - (USA)
SUBMITTED: Saturday, March 10, 2012
I doubt that very much. With writing style and poor grammar such as yours, I doubt you graduated high school.
I knew you were clueless when your original post stated that you had your computer guy hook up your new computer.
Really??
Any moron can take a new computer out of the box and set it up. After all, there are written directions WITH pictures!
Now, regarding HP computers.
I have multiple HP units of all types. No problems ever except for the self inflicted type!
The only HP failures I have had in well over 10 years of using nothing but HP are the problems I caused myself.
Furthermore, community college really is not considered to be "law school".
#28 Consumer Suggestion
Your Legal Rights
AUTHOR: Paralegalhightower - (USA)
SUBMITTED: Saturday, March 10, 2012
What I find deceptive is best buy not honoring your competent rights as a consumer under warranty or contract and advising you to break, damage and or dismantle the equipment to be covered under their warranty. Again if you break, dismantle and or destroy equipment at their instuction it is at their discretion and they will have a right to refuse any or all repairs.
What you should do is file a complaint against best buy for breech of contract or consumer tort in the court of law and make sure you have objective and real evidence not subjective or speculative evidence so that any attorney representing best buy and or geek squad can not collaterally attack your credible claim with merit pertaining to consumer fraud.
An example would be a doctor arriving at the scene of an accident and noticing serious but minor injuries, if that doctor fails to offer or administer triage then that doctor is liable in the court of law for negligence especially if the person has full insurance coverage.
Now do you comprehend?
#29 Consumer Comment
BINGO !!!!
AUTHOR: Golfer - (United States of America)
SUBMITTED: Saturday, March 10, 2012
#30 Consumer Comment
Your problem is the operator, not the keyboard
AUTHOR: coast - (USA)
SUBMITTED: Friday, March 09, 2012
The word is to NOT too.
"purchaced the best warranty"
The word is purchased NOT purchaced.
"key boead"
The word is keyboard NOT key boead.
"doesnt"
The word is doesn't NOT doesnt.
"never has the letters rubbed off"
Have NOT has.
"anothr problems"
Other not anothr.
"Also I am highly intelligent"
The quality of your writing doesn't indicate that.
#31 Consumer Comment
Oh no, not the lawyers.....oh wait the law STUDENT..
AUTHOR: Ken - (USA)
SUBMITTED: Friday, March 09, 2012
This is a cosmetic condition that is almost certainly covered.
Maybe after you complete your (probable) first year of law school and get over yourself, you'll come back down to earth....did I mention I absolutely HATE lawyers and so do many people in the U.S.
I have pages and pages of lawyer jokes, none of which are complimentry of Lawyers...go figure.
#32 Author of original report
WRONG
AUTHOR: Unhappy Customer - (United States of America)
SUBMITTED: Friday, March 09, 2012
#33 Consumer Comment
Try Micro center
AUTHOR: MochaG - (United States of America)
SUBMITTED: Friday, March 09, 2012
Go get it for a $3 one I bought. If you do NOT do touch typing, you should see how the letters come off soon enough. I do touch typing, but the other person who uses the same computer does not. As a result, the human nail will eventually scratch the letter off the keyboard.
Maybe you should contact HP before complaining about their warranty policy.
#35 Consumer Comment
What does your WRITTEN warranty say about...
AUTHOR: Ken - (USA)
SUBMITTED: Wednesday, March 07, 2012
Is it covered? If it IS, insist they replace it, if NOT and it's that critical to you, buy a new one, but there's no guarantee it won't do the same thing.
Will you want another replacement in another couple of months when the same thing happens?
When I took typing class (MANY years ago) the instructor would cover the keyboard characters to force us to use the touch typing method. A little frustrating at first, but it helped in the long run.
My Dell keyboard has several letters worn off, but it works just fine.
#36 Consumer Comment
Only the keyboard is a problem?
AUTHOR: Cody - (U.S.A.)
SUBMITTED: Wednesday, March 07, 2012
I have numerous keyboards, all ranging in price from $9 to $100 and none of them have lost the letters.
To the Author, you can buy a better keyboard for $10-$20, just stay away from the generic ones.
#37 Consumer Comment
Mocha gave sage advice
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Wednesday, March 07, 2012
Also, despite what many say, with good reason, about extended warranties being worthless, especially Best Buy's, given the reliability issues reported with HP pcs, you may well have need to fall back on that warranty before December 2014, assuming Pest Buy remains in business that long.
Familiarize yourself now with all the written terms of that warranty, and the company who administers it (assuming Best Buy is not the administrator).
Make sure you have good backup, at least 2 external drives capable of holding all necessary files, and setup files needed to restore added on programs. All the better if at least 1 backup drive for files is a flash drive.
Back up as often as you need to, daily if necessary. You never know when an HP pc will totally fail, but odds are it will without warning at some point.
If you ever do need to have the Geek squad do anything to it, you cannot depend on getting anything back on your pc drive, no matter what you tell them or they tell you.
#38 Consumer Comment
Sorry
AUTHOR: MochaG - (United States of America)
SUBMITTED: Wednesday, March 07, 2012
Letters on most keyboard would come out/disappear easily. That's why keyboards are so cheap nowadays. I bought one for $3 and it is still good, but my 'E' letter disappears within a month. The previous one I had before this one, I bought it for $11 and some letters also disappeared within a month or two.
I agree that the advise that the guy at Bestbuy told you to break one of
the key is really a bad advise. The person should be fired...
There is one way to help you with this is to buy those letter stickers to put on each keyboard. If you do not do touch typing, then stickers should help you a lot.

