• Report: #894871

Complaint Review: Bestway Rent To Own

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  • Submitted: Fri, June 08, 2012
  • Updated: Thu, July 05, 2012

  • Reported By: itchyandangry — Shelbyville Tennessee USA
Bestway Rent To Own
401 North Cannon Blvd. Shelbyville, Tennessee United States of America

Bestway Rent To Own Bestway Rental, Bestway All She Wanted Was A Bed But All We Got Were Bedbugs Shelbyville, Tennessee

*Author of original report: Professional Bedbug Extermination Is Necessary Now

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In 2010 we moved into a very nice home, in doing so we felt as though we deserved some things to complete the house. My mother needed a new bed and got rid of the old one she'd had since the early 1990's during our move and tried sleeping on the floor and the couch, which was very uncomfortable for her so she decided to give Bestway another chance. She had dealt with them in the past and I can't really remember her ever having a delightful experience with the store's manager but she wanted to give her another chance.

I rented a laptop and my mother rented a washer/dryer set and a bedroom suit. The first thing to give us trouble was the dryer and it was right around Christmas time. I called the store manager who sent the contracted repair man to fix the problem. He was able to repair the dryer at that time, once finished he asked me if the manager told me the set was new, I told him yes; he had an odd look upon his face and told us he'd fixed it and if we ever needed him to call; he wished us a Merry Christmas and left.

I'd say right around February was when things got completely out of hand. I used to be able to sit in the room with my mother during the day and keep her company but I soon applied brakes to that. I noticed every day I went in her room and sat all day I'd itch and have to use my inhaler more often. I couldn't see any reason for such irritation....until one day she herself killed a bug. I had no knowledge of what type of bug it was until she told me and tried explaining to me that it was a bedbug and how nuisance they were. I almost wanted to laugh because I thought they were imaginative, the laugh was on me because a day or so later I saw a strange bug creeping up my wall and killed it with a piece of tissue. I showed it to her and she confirmed that it was a bedbug, which has turned out to be a "night"mare for sure. I have suffered ever since one or two bugs made their dreaded appearance. I've been having to take 200-300 mg of diphenhydramine a night, that's when the real irritation begins.

We began having trouble with the manager stealing money, I boldly confronted her with the situation but was still not happy. My mother hated to give her bed up but it was imperative. I disassembled it myself and boy was I ever nauseous, that horrible odor and the bugs that fell out of the bed frame were astonishing. I almost couldn't believe what I was looking at. I'm highly sensitive to them so I was not only near vomiting but I was itchy and welted for the rest of the day. I called Bestway on June, 2 to come and pick up their merchandise. They took every infested piece of that bedroom suit except the mattress and box spring, of which I had did my own little investigation on to find that they were NOT a matching set and the bottom of the box spring was ripped to shreds and had plenty of bugs crawling around inside. My research gave me the knowledge to know that since the box spring was torn up it WAS infested and they called themselves "cleaning" it to continue to make money. Well Bestway or Worstway in this case, you should have gotten rid of that junk when the first sight of infestation was spotted. The employee that picked up their junk told us at that time he already had a truck load of furniture that he was going to bomb for bugs that very day. He said a lot about the local store's business ethics, his manager and district manager;seems as though dishonesty and backstabbing is essentially part of this store's policy not to mention thievery on the sly side.

I sent the DM a message, he called me to tell me that we gave them bedbugs faaaarr from the truth, I didn't even know what a bedbug was until their garbage ready furniture came into our house. I did tell him it was best for him to try to take care of this situation now but since they thought I was lying I suppose we need to make believers out of them. Pictures?! Oh my GOD yes, I have pictures and so much more before they removed their junk off of the premises. I will be having these photos developed and ready to go within the next week or so. 

This report was posted on Ripoff Report on 06/08/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bestway-Rent-To-Own/Shelbyville-Tennessee-37160/Bestway-Rent-To-Own-Bestway-Rental-Bestway-All-She-Wanted-Was-A-Bed-But-All-We-Got-Were-B-894871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Professional Bedbug Extermination Is Necessary Now

AUTHOR: itchyandangry - (USA)

I'm writing this update because as I figured we haven't heard anything else from Marie Adams or the district manager at the Bestway (Worstway) Store here in Shelbyville, TN. However, we are having to pay out $1700.00 plus all cleaning supply expenses. This is utterly ridiculous and all because a few money hungry hippos were too cheap to get rid of infested furniture, instead they want to continue to keep this furniture and rent it out over and over again infesting more homes.
 
I really hate that this has happened to me and my mother and it's an expensive lesson but it will also be an expensive lesson for Bestway (Worstway) as well. We had 2 companies to come to our home and assess the problem they both said the infestation began in my mother's room because there are so many bed bugs lying on the floor dead as well as casings where new bugs have hatched.

I decided to call our local health department to let them know this company is not taking any responsibility for the devilish deed they are doing. I suppose Worstway thought it was over with but it isn't; it will not be over until we are fully reimbursed for all the money we are spending and we are able to get a good night's rest without being awaken by bugs eating us.

I believe a company is only as good as its CEO or company President and if this is how the owner of Worstway wants things to go then so be it. The attitude of his employees speaks volumes about him, in other words he's more than likely to be just as dishonest and shrewd as the cronies that he has taught to be that way. Greg, the assistant manager, told us that they were renting furniture that was infested out of his own filthy mouth and had the audacity to tell us that he changes his clothes before going home, now tell me that's not someone that intentionally knows what they are doing and I'll show you a slice of moon made out of cheese. 

Well, what would one expect from a little old lady that licks the lids from here fast food KFC chicken box?! I believe she's too stubborn to allow anything to go in the garbage, even a little bit of gravy or coleslaw juice, she's just as much a food hog as she is a money hippo.
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