- Report: #888346
Report - Rebuttal - Arbitrate
Complaint Review: Bestway Rent to Own, Greenwood, MS 38930
Bestway Rent to Own, Greenwood, MS 38930621 West Park Avenue Greenwood, Mississippi United States of America
Bestway Rent to Own, Greenwood, MS 38930 none Rented riding lawn mower; had mechanical problems; no loaner available; mower not fixed to date Greenwood, Mississippi
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I tried using the mower and got through approximately 1/2 my yard before the mower quit again. I reported that also ......mind you I have paid my note for the previous month the mower was unopperable.....I took even longer this time to have a serviceman come out to make (so-called)repairs. Again I was not home and was told that he had been to my home and repaired it. Again I tried mowing my lawn and got finished with it but the next week I tried to mow and the exact same mechanical problem occurs....Again the waiting game began.
I repeatedly called the local store asking for some answers as to when the mower would be fixed or when they would have a loaner all i got was lies and excuses!!! Payment day comes and magically the store manager gets the serviceman to come and perform one of his" temporary rigging tricks" on the mower in an attempt to get a payment. I told him that I would have to test the mower out to make sure that it was properly repaired before I gave him my monthly payment. Luckily I followed my instincts because I began mowing my lawn the next morning and only got through one strip before the mower quit working again. If that was already enough I called the manager again and waited for the lies to commense. The mower was picked up this time by bestway because they claimed they were going to get it fixed in the store. It has been almost a month and it is stil not repaired. My yard looked like a jungle. I complained today May 22, 2012 and called the District manager who said he would call local store manager and tell him of another repairman to use. I told him that I was not satisfied with that because I keep hearing the same thing. He offered to have local store pay someone to mow my yard. Local store manager called stating that he would have someone come by and mow the yard May 22, 2012. It is now May25, 2012 and yard still not mowed after 7 calls to him. I finally paid someone to mow my yard myself. Bestway is a rip-off!!!!!
This report was posted on Ripoff Report on 05/25/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bestway-Rent-to-Own-Greenwood-MS-38930/Greenwood-Mississippi-38954/Bestway-Rent-to-Own-Greenwood-MS-38930-none-Rented-riding-lawn-mower-had-mechanical-pro-888346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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