- Report: #839143
Report - Rebuttal - Arbitrate
Complaint Review: Bestwestern.com
Bestwestern.com6201 N. 24th Parkway Phoenix, Arizona United States of America
Bestwestern.com Best Western International Inc. "Low Price" Guarantee Phoenix, Arizona
I called the Best Western Rewards number prior to booking at the higher priced bestwestern,com rate and was informed that in order to participate in the "Low Price" guarantee program that I needed to book at bestwestern.com and submit the claim. I therefore was misled by the false advertising of the "Low Price" guarantee, and made a higher priced reservation.
I carefully read the terms and conditions of the program. The terms and conditions are very misleading as they are silent on the issue of "similar room type." I have expressed my concerns, and will continue to have someone with some degree of understanding see that this is false advertising. NOT A GOOD POLICY FOR BEST WESTERN! I have respected Best Western in the past.
This report was posted on Ripoff Report on 02/14/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bestwesterncom/Phoenix-Arizona-85016/Bestwesterncom-Best-Western-International-Inc-Low-Price-Guarantee-Phoenix-Arizona-839143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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