- Report: #1076125
Report - Rebuttal - Arbitrate
Complaint Review: Beth's Cakes
Beth's Cakes532 Fort Sill Boulevard Lawton, Oklahoma USA
Beth's Cakes Beth Sanchez Rude, unprofessional business. No customer service and bully tactics Lawton Oklahoma
*Author of original report: Conversation where it all went wrong
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I reserved Beth's Cakes to do my wedding and groom cake in June 2013. After asking for information on cake tastings and help designing my cake in July I was ignored. After ignoring my requests for help designing my cake, to not receiving quality customer service culminating in a rude/unprofessional message from her explaining to me that she already told me she doesn't do cake tastings (which she never told me this), and where she told me she supports 7 kids and she can't give anything away for free.... on top of a bunch of stuff that shows her ego is way too big, I decided to not use her to make my cakes on November 9th. I asked for my money back since I did not sign a contract, she never told me the deposit was non-refundable and she never sent me her policies. This event is still over 3 months away so she never made my cakes. She claimed she bought stuff already (3 months out?) to make my cakes. Even if so, she runs a bakery and makes cakes, I'm sure she can easily use cake supplies. After she told me I can't get my money back I told her I will take this further to try to get my money back. She then added on her facebook page where she runs her business from that all deposits are non-refundable and tried to act like it was there the whole time and told me to show it to the BBB. She told me she has 7 kids and I should be ashamed of myself for trying to bully her into getting my money back. Very unprofessional. I was professional the entire time, she was the one using her children and rude messages to try to bully me/guilt trip me into not asking for my money back. On top of all of this I know she already lost another customer because they could not stand her unprofessionalism any longer. I would steer clear of this business!
This report was posted on Ripoff Report on 08/15/2013 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Beths-Cakes/Lawton-Oklahoma-73507/Beths-Cakes-Beth-Sanchez-Rude-unprofessional-business-No-customer-service-and-bully-ta-1076125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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