Betonline Failed to deliver sign up bonus as described. My bonus disappeared like a fart in the wind. Panama City, Internet

I wanted a little action on football. Decided to try betonline.com  Despite several sales people describing their "rollover promotion" ...and all of them describing it differently, I decided to take a chance. I used my sign up bonus money, and made a winning selection. When I checked my account balance, the winnings were posted, but my bonus money was gone! Gone, like a fart in the wind. This "money" was originally described as a sign up bonus. Not play money that disappeared if you pick a winning selction. Before you join this outfit, I assure you, get everything in writing! This place probably employes "Peggy" in customer service. Do Not Join!