• Report: #6586

Complaint Review: Better Busines Bureau

  • Submitted: Sun, September 16, 2001
  • Updated: Wed, April 03, 2002

  • Reported By:Ferndale WA
Better Busines Bureau
Nationwide U.S.A.

The Better Busines Bureau and there less then honest ways, as I, W. W.(Bill) Fayette see it as a rip-off

*0: ??What Standards do I have to maintain, to belong to the BBB???

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W W (Bill) Fayette here on 09-16-01 I am still looking for answers from the Better Business bureau at the following email address.


As I see it this man (Dave Johnaon) is never in his office, when I write to him I get an Auto responder that tells me he is out of the office for a period of timefor Days to weeks and he tells me he will respond to me on a given date, of which is total B S , because he has yet to respond to me with the answers to my letters. To me this is a sneakey lawyer trick. I accused him of being a lawyer, and he came back to me and said that he was not a lawyer. My thoughts at the time were, that if he was not a lawyer as he had said he was, then he proably was sleeping with one, and had privy to the lawyer ways.

Below is as close as you can get to an answer from any of the BBB personel that you happen to come in contact with., which by the way I do not consider an answer at all.

Thank you RipOffReport.com for this chance to complain on your site again, For those who are reading this take the time to rag on somebody, particulary if it the UPS corporation or the Auburn Cord Duesenberg Museum Corporation in Auburn Indiana. One more if you have run into a dishonest lawyer who will not return your money for a job "NOT WELL DONE" Tell me about it on this site, or email me at


Thank you for listening

W W (Bill) Fayette

As noted below on 5/8/2001 AT 5:49:22 I wrote to MS BETTY SCHMITZ**VP**OPERATIONS What you see here is the only answer that I ever got from MS SCHMITZ

CompanyDivision: Upper Management UPS
CompanyDepartment: Insurance claims
Date: 5/8/2001
Time: 9:17:42 AM

Comment from W W (Bill) Fayette May 08,01 09:05AM


Where would I find the complaints on the UPS Corperation? May 8 201 Date: 5/8/01 5:49:22 AM Pacific Daylight Time From: fayetteww@aol.com To: info@wwbbb.org CC: FayetteWW

W W (Bill) Fayette here.This is my primary question.

Where can I go to see the complaints that have been made against the United Parcel Service Corporation?

UNITED PARCEL SERVICE Date Report Issued: Aug-2000

General Information Company Address: 55 GLENLAKE PARKWAY ATLANTA, GA 30328 Original Business Start Date: Jan-1907 Business Classification: Delivery / Messenger Services Telephone #: (404) 828-6000 BBB Join Date: Jun-1990 BBB status: BBB Member


BBB Customer Experience Record The Better Business Bureau opened its file on this company in January 01, 1966.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary and members must meet and maintain Better Business Bureau standards. If a company is a member it will be indicated in the report. The company has been responsive to any complaints brought to its attention by the Bureau. Any customer complaints brought to the company's attention have been properly addressed. This company is a member of the Better Business Bureau and has agreed to the membership standards. Better Business Bureau reports are based on our files over the past three years. The Bureau does not endorse any company, product or service. BBB reports are provided solely to assist you in exercising your own best judgement and are subject to change at any time.

Additional Doing Business-As Names U P S

Additional Addresses 3200 Highlands Parkway Suite 200, Smyrna, GA 30082 55 Glenlake Parkway Suite 200, Atlanta, GA 30328

STOP! ..before you think about using the Better Business Bureau (BBB)... click here to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 09/16/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Better-Busines-Bureau/nationwide/The-Better-Busines-Bureau-and-there-less-then-honest-ways-as-I-W-WBill-Fayette-see-6586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 0

??What Standards do I have to maintain, to belong to the BBB???

AUTHOR: - ()

Public comments about United Parcel Service Co

Comment from W W (Bill) Fayette

Sep 29,01 12:42PM

Membership in the BBB is voluntary. Members and maintain BBB Standards??????????


Bill Fayette is looking for the standards that in order to belong to the Better Business Bureau (BBB) I would have to maintain.

The question. How is the the United Parcel Service Company of America (UPS)

55 Glenlake Parkway NE

Atlanta Ga 30328:

James P. Kelley current Chairman and CEO

meeting these standards?

Bill Fayette here with his answer as he sees it withiut the proper input from the BBB.Apparantley the BBB has no Standards for UPS to comply with.

My Problem is explained below after you read about the BBB standards, or Substandards, which ever the case may be.

Read the following.

eneral Information

Original Business Start Date: January 1907

Principal: Ms. Theresa Giordanengo V.P., CSC

Customer Contact: Ms. Lois Bry

Phone Number: (404) 828-6000

Membership Status: Yes

Type-of-Business Classification: Delivery / Messenger Services (6638)

Website Address: www.ups.com

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

BBB Membership

This company has been a member of this Better Business Bureau since June 1990. This means it supports the Bureau's services to the public and meets our membership standards.

Nature of Business

This company offers package pick-up & delivery.

Customer Experience

Based on BBB files, this company has a satisfactory record with the Bureau. Any complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.

To have a "Satisfactory Record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.

Additional Information

Additional Addresses: 3930 Pleasantdale Rd., Doraville, GA 30340

3200 Highlands ParkwaySuite 200, Smyrna, GA 30082

Attn: Business Development Dept.6400 Sev, San Antonio, TX 78244

35 Glenlake Parkway, NESuite 200, Atlanta, GA 30328

Additional Phone Numbers: 404-828-7086

Additional Doing-Business-As Names: U P S

United Parcel Service, Inc.

Report as of 09/29/2001

Copyright 2001 Better Business Bureau

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.


Bill Fayette here again asking, when am I going to get answers to the questions that I have asked from,"Kimberley Hall Better Business Bureau Atlanta Ga."


" by email for the past several months?"

Ms Kimberley Hall is fed up with W W (Bill) Fayette, because of my wanting questions about the United Parcel Service Company of America (UPS. She asked me to take her off my mailing list. I don't know weather she is the owner or the slave, at the Atlanta Branch of BBB, but it really makes no difference. "False in one thing"--"False in everything" Documentation on this.

To the people that read this. Am I out of line wanting to know everything that I need to know about UPS and there less then honest ways? My email address is fayetteww@aol.com My web site is automotiveart.bizland.com/bodyshop.htm My Phone Number is 360-384-0297 This will show you damage to my Creative Wood Sculptures and the damage that UPS did to

my sculptures in shipment with the careless hands people that work for them. This all happened 3 years ago and I am still waitung for answers. Take a look and tell me what you think. Am I entitled to a full refund for this damage or not?

W W (Bill) Fayette

1372 West Axton Road

Ferndale Washington 98248
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