BBB Hawaii states on their website that they are not aware of any "significant government actions involving Hawaiian Airlines, Inc."
I contacted BBB of Hawaii in January 2012 and informed them that this information was not correct since Hawaiian Airlines was fined $ 50,000 in August 2009 for their unfair and deceptive practices.
(Consent order 2009-8-4 issued by the Department of Transportation on August, 10, 2009, OST-2009-0001)
On Jan., 30, 2010 Mr. Sonnenberg of BBB of Hawaii responded, "... I just realized I provided you with incorrect information. Thank you for bringing to our attention the information about the government action against Hawaiian Airlines. We are working to develop text concerning the government action and accurately update our information on the company."
Since then nothing has happened: their company information about Hawaiian Airlines is still showing that no significant government actions are know (I just checked it again, today is April, 19, 2012). I followed up and contacted Mr. Sonnenberg on February, 07 and March,24, 2012 without getting any response.
On March, 30, 2012 I contacted the Consumer Protection Division of the Attorney General's Office in Honolulu. Their response was "As a State Agency, the Office of Consumer Protection is limited by statute as to the types of cases that it may investigate and prosecute. (...) I regret we are not able to assist you in this matter.
Great ! A Consumer Protection Agency that is barred by law to write a letter to the Better Business Bureau to find out why they would continue to mislead consumers and to give false information about a specific company ???? I can't believe that the BBB is granted immunity for deceiving customers by law....
To me this looks like Mr. Dunkerly meets the BBB boss and the Hawaiian AG on a regular basis for dinner and golf and that this is the true reason why BBB is unwilling to change the company information in regards to government actions. It is really sad that the government in the United States of America tolerates something like that. I would expect this kind of government behavior in countries like Nigeria but in the US ?