- Report: #351454
Report - Rebuttal - Arbitrate
Complaint Review: Better Trades , Long Term Short Term Inc.
Better Trades , Long Term Short Term Inc.Combs Addition; RT. 10 Devin, West Virginia U.S.A.
Better Trades, Long Term Short Term Inc. Failed to Provide ANY Customer Support Devin West Virginia
I attended a 2-day seminar on January 22-23; Training Program to explain in details; how to trade Options, and took additional course materials at a cost of $ 995.00.
I was, then charged $ 420.00 for data base supplied by Genesis Financial Tech; contractor to Better Trades.
As the training seminar was so intense as to not having grabbed all of the fundamentals on February 15th, 2008; I e-mailed to one of the employees on the Better Trade sales staff; Al Toth; asking him to assist in tutoring me; to which I never received any replies; either e-mail, or telephone to volunteer to help; fulfill this request.
On March 3, 2008 I talked to an Amelia in Customer Service; and she promised to make contact with Mr. Toth to ask him to communicate with me. Again, never received any replies; e-mail or telephone responses ?
So, I followed up on March 17, 2008; with Amelia, but no response from her or Mr. Toth.
Accordingly, on March 26; I sent a Certified Mail - Return Signature receipt required to Mr. Freddie Rick; Founder of Better Trades a.k.a. Long Term - Short Term, Inc. to the Las Vegas, NV address listed on the sales contract; asking for 100 % refund, due to lack of the promised customer support. Received back the signed receipt; and then never heard any further from that office.
So, of April 15, 2008; I followed up with Customer Support supervision; Shawn Smith, by e-mail, asking for 100% refund, offering to return all course materials in exchange for the credit back to my credit card(s). No response.
On April 29, 2008, I downloaded the Better Trades website Contact Form and e-mailed to Mr. Freddie Rick; explaining my dissatisfaction and request for 100 % refund. No response, again.
On May 2, 2008, after finding that Mr. Rick's office is in Davin, WV 25617; I sent again, a Certified Receipt - Signature Reply Required Letter direct to Mr. Rick; same request for 100 % credit refund. Rec'd Return Receipt with signature of Shirley F. Rick; dated May 6, 2008
Finally, on May 19; I got the first ever call or correspondence originated by Better Trades; Shawn Smith; Customer Support Supervision, asking as to why no activity on my account; so I explained the scenario to him, in detail; with my request for communications, in writing, from Mr. Rick to resolve this matter.
Numerous telephone conversations took place from June 5; to June 20, when a Sylvia in their Davin WV offices finally had a Shelley Frazier agree to make a 50 % refund on the Contract; aforementioned; and 100 % of some of the course materials; out of the Market Essentials training program; back on Jan. 22-23, on condition of my returning all sales and training course materials; which was done; received by Better Trades as of June 26, 2008.
Credit card (Credit) notice and a Long Term - Short Term refund check were received, in sum total of $ 2,992.50; which is $ 2,417.50 short to a 100 % refund; which I am now hopeful, that you can prompt Better Trades to refund the balance due ?
I have reviewed many of the other cases that you have on your website archives as to claims to Rip-Off by Better Trades; and I am hopeful, that thru your actions, with plenty of prior experiences with Better Trades; and Mr. Freddie Rick; that a complete refund due to total lack of Customer care and support can be achieved.
Thanks for your taking the consumers interest in such cases as this, on your action agenda.
Bob Schieck for Hansco International; who financed these payments to Better Trades; a.k.a. Long Term - Short Term, Inc. and Genesis Financial.
Bob s - hansco international
This report was posted on Ripoff Report on 07/15/2008 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Better-Trades-Long-Term-Short-Term-Inc/Devin-West-Virginia-25617/Better-Trades-Long-Term-Short-Term-Inc-Failed-to-Provide-ANY-Customer-Support-Devin-West-351454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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