- Report: #1139564
Report - Rebuttal - Arbitrate
Complaint Review: Beverly Diamonds
Beverly DiamondsInternet USA
Beverly Diamonds beverlydiamonds.com This company appears to no longer exist except to take your money. Internet
*UPDATE Employee: Order processed immediately and Shipped Expeditely
*Author of original report: Rebuttal to my own report
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On 4/11/14 I purchased an engagement ring through the BeverlyDiamonds.com web site. I had to create a customer account to do so. The site promised delivery in 2-5 business days. On 4/14/14 I logged on to the web site, went to my account and there had been no update. I called their listed # 1-855-456-8334. They list 5 options from sales to check an order to customer service. During listed business hours, no one answers any of the extensions and they automatically go to voice mail after many rings(as of 4/17/14).
As of 4/17/14 many of the voice mail extensions have become full and they just ring and ring. I also emailed them and received no reply. On their web site they have a "live-chat" feature which has also been off-line. I came to the Ripoff Report website and read about the couple who had recent trouble with this company making delivery. I can tell them that they are lucky. At this time, there is no way to contact anyone at Beverly Diamonds.
I contacted the BBB and they list the company as having an A+ rating. More interestingly though, they list the company as having--1--employee! As for me, my bank says that I am covered by their buyer protection program. My interest is to inform anyone looking at this company to at least not do so until they can speak to someone. As of today, 4/17/14, they have a brand new sale listing 25% off, but no way to contact them other than to send them money!
This report was posted on Ripoff Report on 04/17/2014 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Beverly-Diamonds/internet/Beverly-Diamonds-beverlydiamondscom-This-company-appears-to-no-longer-exist-except-to-ta-1139564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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