- Report: #324507
Report - Rebuttal - Arbitrate
Complaint Review: Bid.com
Bid.com1251 Westwood Bl. Los Angeles,, California U.S.A.
Bid.com Blames shipping problems on customers Los Angeles, California
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I entered into another chat with them, they told me FedEx couldn't deliver it because it had a physical address and a P. O. Box and FedEx only delivers to one or the other. They informed me that they would not be resending my item and they would credit my account less the shipping costs. This would tell me that it is their mistake because they took the shipping information from me by phone. I done none of the data input for this order, I was asked the information and I gave it. If they had done a thorough job in the beginning none of this would have happened.
Yes the standard procedures of bidz.com when sending an order to an address different than your own is to be in contact with a human by phone or by chat so this practice leaves me not at fault and bidz.com at fault. I was told when having a chat that it clearly states that FedEx only delivers to one address and that it is clearly stated.
Funny thing is they were taking down the address and it was never clearly stated to me that I only needed to give the Street Address or the P. O. Box. Sad thing is I have other orders that I am worried about because I am posting this report.
Click here to read other Rip Off Reports on BIDZ.COM
This report was posted on Ripoff Report on 04/08/2008 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bidcom/Los-Angeles-California-90024/Bidcom-Blames-shipping-problems-on-customers-Los-Angeles-California-324507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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