• Report: #141392

Complaint Review: Bidz

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  • Submitted: Tue, May 03, 2005
  • Updated: Mon, September 08, 2008

  • Reported By:33755 Florida
Bidz
www.bidz.com Los Angeles, California U.S.A.

Bidz ripoff Los Angeles California

*Consumer Suggestion: Oh yeah...One more thing..Donna, READ the shipping policy direct from the Bidz website..

*Consumer Suggestion: Donna, you should learn the difference between overnight shipping and overnight order processing

*UPDATE Employee: Bidz.com

*Author of original report: because I didn't look on this site in advance I wasn't aware of all the complaints! horrified to see what BIDZ.COM has done to so many people, it's outrageous, shameless and unthinkable.

*Consumer Suggestion: BIDZ.COM IS A RIPOFF!!!!

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UNHAPPY CUSTOMER!
Congratulations, your Diana Conseco? in Customer Service or the Shipping Dep't has singlehandedly done the most amazingly stupid thing I can imagine!

I placed an order on 5/2/2005 5:55:36AM for $1,503.18, order number 1509739.I ordered 19 items and I paid for OVERNIGHT shipping. I arranged my entire schedule around to where I could be off and be at home to accept my shipment today which cost me about $1,200 in lost work. I also had an important function tonight in which I was going to wear my new jewelry to.

I checked my voice mail and got a message from Diana stating that ONE of the items was not in stock, that it was a problem between bidz.com and the merchandiser. So other than OVERNIGHTING the other 18 items. Diana holds up the ENTIRE shipment based on just ONE of those 19 items.

I am absolutely furious about this! What kind of Customer Service Department are you running there? When someone orders merchandise and pays for it to be OVERNIGHTED, you can pretty much assume that they want it the NEXT DAY. What's even worse is the fact that instead of offering decent customer service ie. overnighting the remaining 18 items then overnighting the ONE (19th) item when it became available to you (Because it was an error on YOUR part, not mine). You try to save a few bucks by just waiting.

This is absolutely UNACCEPTABLE!!! Now I have the entire day with lost work to the tune of $1,200 with nothing to do other than write up BBB Reports, Chamber of Commerce, Consumer Affair Reports and Ripoffreports.com. How can you possibly make up for this? I CANNOT take the day off on Thursday (since I already took today off and can't afford to lose ANOTHER $1,200 in revenue) I am completely stunned by this utter lack of competence with Diana.

I called at 9EST today (the day I was supposed to receive my delivery, was told Managers wouldn't be in for another 30 minutes. I called back in at 9:55EST, was told by Adriano that Managers wouldn't be in for another hour. I called back in another hour got a person named Shalon she was the absolute most rudest 'Customer Service' Representative I could ever possibly imagine. She told me that if I'd received the 18 items versus TODAY versus waiting til Thursday for all 19 items I'd be just as furious.

So now I suppose these incompetent idiots are psychic as well? I told her to not tell me what I would think, then she started yelling at me like a madwoman. What a comedy of errors not to mention sheer incompetence. If the 3 stooges were to run a business, it would be run like Bidz.com.

Even worse, I talked to the Manager, Jorje who's only concession was to give me free shipping on this order of over $1,500. Which is a joke because they get these items for pennies on the dollar.

What a huge ripoff!! I told Jorje I wanted an immediate refund and that I'll NEVER do business with them again!!

Donna
33755, Florida
U.S.A.

Click here to read other Rip Off Reports on BIDZ.COM

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 05/03/2005 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bidz/Los-Angeles-California/Bidz-ripoff-Los-Angeles-California-141392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Suggestion

Oh yeah...One more thing..Donna, READ the shipping policy direct from the Bidz website..

AUTHOR: Steve - (U.S.A.)

Donna,

It seems like someone capable of making $1200 a day should be able to read.

This info backs up my above post.

Here is the SHIPPING POLICY direct from the Bidz website:

"Shipping Policies"

"Upon receipt of funds, it may take Bidz.com up to 5 business days to ship your order. During peak season, your order may take longer to ship. Please note, additional services such as ring resizing or jewelry appraisal reports may delay your order 7 additional days.
Handling charges include packaging material and insurance.
Handling charge is $3 per each item unless stated otherwise in the item description.
Some items even if combined with other items will require an additional shipping charge".

>>

All you have to do is come down off your high horse, use some common sense, and learn how to read. Wow..That was so simple!
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#2 Consumer Suggestion

Donna, you should learn the difference between overnight shipping and overnight order processing

AUTHOR: Steve - (U.S.A.)

Donna,

Overnight shipping is just that. Overnight shipping.

This means that once your order is picked and processed, it will be sent by overnight shipping instead of standard shipping.

You seem like a person who think you are better than everyone else. You have this need to impress others.

It seems like you had a $1200 a day job, you could make your own schedule, or have the package delivered to your job.

Hell, you could pay a temp to sit there and wait for it if you make that much money!

What do you do where you can make $1200 a day?
Please explain.
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#3 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

We would like to begin by apologizing for any inconveniences this may have caused. We would like you to know that our company now more than ever takes extra measures to prevent things like that from occurring.

If you have any questions and concerns please feel free to contact us.

Thank you,
Bidz.com
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You're 100% right although I didn't think to look on this site for ripoffs in advance. And because I didn't look on this site in advance I wasn't aware of all the complaints! I was horrified to see what BIDZ.COM has done to so many people, it's outrageous, shameless and unthinkable. I will surely do a lookup on this site from now on with any Company I plan on doing business with in the future. The only good news is that since they didn't bother shipping my order, I don't have to pay their outrageous 'Restocking Fee'. I really do make approx $1,200 a day, that's why it wasn't such a big deal for me to take a day off ie. rearranging my schedule, etc. I figured if I was going to receive (what BIDZ.COM claimed to be about $16,000.00 in merchandise then what was the harm) I could just rearrange things around. I had made a previous order to BIDZ.COM about 6 months ago, what they sent was just ok, nothing to write home about but there was one piece, the most expensive piece I might add that was completely different from the description which I sent back and they charged me almost $60 in a restocking fee. I really should have known better but have learned a very valuable lesson. Thanks for your comment Doug and have a great day!

Sign me

Burned for the last time lol
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#5 Consumer Suggestion

BIDZ.COM IS A RIPOFF!!!!

AUTHOR: Doug - (U.S.A.)

Donna,

If you had done any homework at all you would have know that BIDZ.COM is a complete ripoff. Check out the # of complaints on this site.

If you are really a person that can earn $1,200.00 a day why would you take an entire day off just to receive a stupid package? This does not add up. Especially for $1,500.00 worth of BIDZ costume jewlery.

I understand your anger towards any incompetent shipping department that would hold an overnight order up over one item.....but look at who you are dealing with here. Good luck getting any of your money back on this junk. I'd suggest K-mart for your future costume jewelery purchases.
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