• Report: #456318

Complaint Review: Bidz.com

  • Submitted: Thu, May 28, 2009
  • Updated: Thu, June 11, 2009

  • Reported By:Kansas City Missouri
Bidz.com
3562 Eastham Drive Culver City, California U.S.A.

Bidz.com Bidz Refuses To Solve Problems With Repetitive Canned Email Responses Culver City California

*UPDATE Employee: Bidz.com

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I am so tired of sending emails to Bidz when a problem arises just to have one of two responses:

We have received your email. However, we need some clarification of your concern so that we may more thoroughly investigate the issue. If applicable, please include: your username, listing and or invoice numbers so we may better research the matter.

*or*

We received your e-mail with the item number, invoice number and username however it seems you included attachments and due to this we cannot read the information related to the item in question.

I always include all information and have never sent an attachment but this is how they answer emails. I think they just want to get past the 15 day return period. One of the worst customer service companies on the planet!

PC
Kansas City, Missouri
U.S.A.

This report was posted on Ripoff Report on 05/28/2009 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bidzcom/Culver-City-California-90232/Bidzcom-Bidz-Refuses-To-Solve-Problems-With-Repetitive-Canned-Email-Responses-Culver-City-456318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

We would like to begin by apologizing for any inconvenience this may have caused. Please know that our customer service team strives to provide you with excellent and prompt assistance. Unfortunately, there are instances when we may receive emails that are unreadable. This may occur due to some data miscommunication when the email is being transmitted to Bidz.com. When we receive such email we may reply by asking for information related to your account.

Additionally, other emails that we receive are those that have attachments. When we state attachments, we do not necessarily mean a file attachment. An attachment can be anything from a file or an image used for a signature.

Please know that we greatly value all of our customers and that we will continue to improve our services to meet every one of our customers' needs.

If you have need any assistance please do not hesitate in contacting us, you may reach us via LiveHelp, our operators are standing by 24 hours a day, 7 days a week. You may also send us an email to customerservice@bidz.com or by calling our call center at 800-444-8124 between 8am-5pm 7 days a week.
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