• Report: #461137

Complaint Review: Bidz.com

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  • Submitted: Fri, June 12, 2009
  • Updated: Fri, June 26, 2009

  • Reported By:saint charles Missouri
Bidz.com
www.bidz.com Los Angeles, California U.S.A.

Bidz.com bidz.com is a rip off and refuses to help with problem Los Angeles california

*UPDATE Employee: Bidz.com

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i bought a mens ring from bidz in feb 2009 for my wedding day, put ring up for safe keeping for the special day and then finally put it on. 2 weeks after putting the ring on the center diamond popped out and got lost. talked to the LIVE IDIOT on the web and the first one immidiatly dissappeared and retried and finally talked with someone and was told that bidz does not do returns after 15 days. called the actuall 1800 number got a REAL IDIOT and was ruddly told that i did not purchase insurance so that is my loss.no not my loss, your loss of buisness for the way i was talked to. this is sad that the ring was bought for a special day and 2 weeks later the ring might as well look better in the junk drawer than on my finger. i will never do buisness with this company again and even if i was asked to return the ring for exchange i probally would be better off pawning it in after reading all the complaints from this company.looks like im in the long line of disgruntled customers,if bidz gives a damn about customer service then they can contact me at gcpntball@yahoo.com
my user name was gcpntball and the ring was purchased in feb 2009, dont have an invoice number. thanks for letting me vent ,mark shear

mark
saint charles, Missouri
U.S.A.

This report was posted on Ripoff Report on 06/12/2009 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bidzcom/Los-Angeles-California/Bidzcom-bidzcom-is-a-rip-off-and-refuses-to-help-with-problem-Los-Angeles-california-461137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Mr. Shear,

We have reviewed your account and have found our returns department has contacted you regarding this item. Be advised that all of our items are guaranteed to be as described. We would like to apologize if you have received a defective item. Our returns department is waiting to receive the item to further assist you. Please ensure that you return the item as soon as possible.

If you have any questions and or concerns, please feel free to contact us at 800-444-8124, send us an email to customerservice@bidz.com, or click on our LiveHelp icon.
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