• Report: #577581

Complaint Review: Big Fish Games Online

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  • Submitted: Wed, March 03, 2010
  • Updated: Thu, October 21, 2010

  • Reported By: Karen — Braintree Massachusetts United States of America
Big Fish Games Online
331 Elliott Avenue West, Suite 200, Seattle, Wa 98 Seattle, Washington United States of America

Big Fish Games Online Only authorized one month but keep getting debits & customer service unreachable Seattle, Washington

*UPDATE Employee: Big Fish Games

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In november,


I authorized ONLY one month's charge for Big Fish Games online.  However, I got debit charges for Dec, Jan and Feb.


I did not authorize these charges. I've been trying for months to get in touch with the customer service dept via, live chats, telephone, regular mail and emails and have not been able to get a response back.


I don't know how I can get these charges to stop.  It is very frustrating.


For all those parents out there DO NOT sign up for big fish games using your debit or credit card because it will be virtually impossible to get in touch with the customer service department.


It's very frustrating.


This report was posted on Ripoff Report on 03/03/2010 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Fish-Games-Online/Seattle-Washington-98119/Big-Fish-Games-Online-Only-authorized-one-month-but-keep-getting-debits-customer-servic-577581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
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#1 UPDATE Employee

Big Fish Games

AUTHOR: Big Fish Games - (United States of America)



Big Fish

Games prides ourselves in helping every customer individually so that we can

present a suitable solution for any issue. We have an A+ rating with the

Better Business Bureau (BBB) and will works hard to help every customer with

any issue they may have when using our site or games.



We can

be contacted directly at: http://bigfishgames.custhelp.com
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