- Report: #236678
Report - Rebuttal - Arbitrate
Complaint Review: Big Fish Games
Big Fish Games1501 Fourth Avenue, Suite 800 Fresno, California U.S.A.
Big Fish Games Rude Unable to satisfy unsatisfied customers poor support system takes your money regardless of your situation does not answer questions does not provide personal help whatsoever Fresno California
*UPDATE Employee: Big Fish Games
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Order Date: 9/22/2006 6:14:51 PM
Order Information - Order Number: 203###
DESCRIPTION QUANTITY PRICE TOTAL
- Super Game Club Membership (Includes 1st Game Credit)
1 $7.99 $7.99
Sub Total: $7.99
Shipping & Handling: $0.00
I am happy with this because I thought I was only paying for one game credit for one game. Instead I find they continue to charge me $7.99 each month! So, I cancelled my account in November. since I no longer had my own computer. I recently emailed them to refund me the money they billed me (which they took directly out of my bank account) after November. They email me this nonsense information and answered absolutly zero of my questions and did not resolve anything. Not to mention they pasted it 3 times like I can't read it the first time - belittling me, disrespecting me and mocking me!?
So I write back once more explaining to them how they failed to resolve the situation and this is their rude response to me from a personnel named COREY:
"We do understand your concern.
We do apologizes for any confusion.
Thank you for your email reply."
And nothing else. I am highly offended. Researching their website, they provide no phone number whatsoever. I will be sure to announce this to many others.
This report was posted on Ripoff Report on 02/20/2007 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Fish-Games/Fresno-California-93727/Big-Fish-Games-Rude-Unable-to-satisfy-unsatisfied-customers-poor-support-system-takes-your-236678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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