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  • Report: #566404

Complaint Review: Big Fish Games

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  • Submitted: Mon, February 08, 2010
  • Updated: Thu, October 21, 2010

  • Reported By: Foot — Lone Jack Missouri USA
Big Fish Games
Internet, Washington United States of America

Big Fish Games Big Fish Games Monthly billing w/o telling you, then no way to cancel Internet, Washington

*UPDATE Employee: Big Fish Games

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I ordered games on line then noticed with my credit card billing statement that it was a recurring charge.  They didn't say on-line that it would be.  Unfortunatlly, I let a few months go by before I noticed. 


I tried to call the number shown on my billing statement to cancel the service and charges.  I got a recording that said the service could be cancelled on-line.  I got on-line at their www.bigfishgames.com website and could not find a way to cancel the service or charges.  There is no mail address listed where I could send a letter cancelling the charges.


I have sent a letter to my credit card telling them that no further charges are authorized by me.


This report was posted on Ripoff Report on 02/08/2010 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Fish-Games/Internet-Washington-/Big-Fish-Games-Big-Fish-Games-Monthly-billing-wo-telling-you-then-no-way-to-cancel-Inter-566404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Big Fish Games

AUTHOR: Big Fish Games - (United States of America)



Big Fish

Games prides ourselves in helping every customer individually so that we can

present a suitable solution for any issue. We have an A+ rating with the

Better Business Bureau (BBB) and will works hard to help every customer with

any issue they may have when using our site or games.



We can

be contacted directly at: http://bigfishgames.custhelp.com
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