- Report: #294626
Report - Rebuttal - Arbitrate
Complaint Review: Big Lots
Big LotsBelt Hwy St. Joseph, Missouri U.S.A.
Big Lots Wouldn't Give Refund On Defective Product St. Joseph Missouri
*UPDATE EX-employee responds: Return on Debit Card
*Consumer Comment: Common Policy
*General Comment: probably was too late
*Consumer Comment: Depends on how the card was used
*Consumer Comment: Providing your debit card to the store proves that the receipt IS your receipt!
*Consumer Suggestion: Buying Inferior Goods is a RIP-OFF But you have to know WHERE to buy what you want...
*Consumer Suggestion: Refund needs to be made to your credit card
When we plugged the air compressor in, it shot flames from the plug in, smoked, burnt my hand and blew the circuit breaker.
We live over 70 miles away from the Big Lots store. The day after Christmas my son took the air compressor back to the store and explained what happened. They would not issue him a refund. He had the reciept in hand but they said they had to have the debit card that it was charged to. I spoke to the assisstant manager on the phone. I explained exactly what happened and that we lived 70 miles away and that my son had made a special trip just to return the compressor. I told him that I would be more than happy to give him the card number, expiration date and any other pertenent information over the phone as he had already spent $25 in gas to bring it in today. The told me that they had to have the card in hand. The receipt has the last 4 digits of the card number for them to verify that the card was correct. I explained again that we lived 70 miles away and did not come to St. Joseph very often. He called the area supervisor who still insisted that we make another trip (another $25 in gas) to return this very defective $50 air compressor.
In my opinion it is just a way to keep from returning peoples money. He had the reciept. It was purchased there and due to "Company Policy" They refused to refund the money. I am currently looking into suing them for the burn to my hand caused by there defective product. We usually spen anywhere from $200 - $500 in there store every christmas. From now on we will take our business elsewhere!
This report was posted on Ripoff Report on 12/26/2007 04:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Lots/St-Joseph-Missouri/Big-Lots-Wouldnt-Give-Refund-On-Defective-Product-St-Joseph-Missouri-294626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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