- Report: #148459
Report - Rebuttal - Arbitrate
Complaint Review: Big Ugly Warehouse
Big Ugly Warehouse5267 E Simpson Ferry Road Mechanicsburg, Pennsylvania U.S.A.
Big Ugly Warehouse ripoff Mechanicsburg Pennsylvania
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I went to the Mech store and was told they sold the last one. I offered to bring back 1 toilet & exchange for a toilet & sink in the oyster color.
The guy I had doing the work installed the oyster color toilet and when I opened the box to the sink, it was not the one I was showed in the Hbg store. (I did NOT want a plain sink, which is what was giving to me).
I returned that sink to the Mech store and the sales person said "meet me in the Hbg store, we have that one there).
I went and they did NOT have any in oyster color BUT the white pedistol sinks WERE there. He offered to give me a white toilet and have the new oyster toliet replaced. I said "no..that was way too much work". He told me he would try to find one and call me back, well that was about 2 weeks ago.
After that, I spoke to a manager in the York store. I told him the whole store and he also has not given me any satisfaction of a solution to this situation. He did call me back once and I returned the message and left a message on their voice mail. When I spoke to him the other day, he said he never got my message.
Even if he did not receive my message, a GOOD sales man would have been trying to call ME back. He said they had one in stock but it was EXACTLY the one that I had returned. He said if they order what I want, I would have to pay the difference.
I honestly believe that since I was given the impression that I WAS paying for the pedistol that I wanted that one should be given to me at that price, expecially for all the BS and run around I have been getting. The one that I actually want is NOT that much higher in price.
The customer service with this company is BAD! All I want is an OYSTER COLOR PEDISTOL SINK!!! How hard can THAT be????!
York Haven, Pennsylvania
This report was posted on Ripoff Report on 07/04/2005 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Ugly-Warehouse/Mechanicsburg-Pennsylvania/Big-Ugly-Warehouse-ripoff-Mechanicsburg-Pennsylvania-148459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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