• Report: #993608

Complaint Review: Big fish casino

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  • Submitted: Tue, January 08, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: Tammy — Aurora Illinois United States of America
Big fish casino
Internet United States of America

Big fish casino They double dip your bank account , transaction unauthorized. Internet

*UPDATE Employee: from Big Fish Casino

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Big fish casino has taken a lot of unauthorized times from my bank account. This is a very big rip off. Virtual casino and you always lose . They are abusing system. Need investigation. Better business bureau perhaps. I'm not sure where to turn to

This report was posted on Ripoff Report on 01/08/2013 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-fish-casino/internet/Big-fish-casino-They-double-dip-your-bank-account-transaction-unauthorized-Internet-993608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

from Big Fish Casino

AUTHOR: bigfishcasino - (United States of America)

Hi Tammy -

I'm really sorry you've experienced this. We take reports of unauthorized charges seriously and we work very hard to make sure that things like that don't happen.  Our payment systems aren't perfect but we and our third party providers have put a lot of effort into trying to make sure that fraud doesn't happen.
 
Have you written our support team about this? They'll be pleased to look into any specific incidents of this, and you can contact them through http://playbigfish.custhelp.com.  If you have written them and haven't heard back, please allow at least a week (it usually is much quicker but sometimes can take that long), and please check your spam folders for any email from playbigfish-support@custhelp.com.

Karen
Big Fish Casino Customer Relations Team
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