• Report: #1152242

Complaint Review: Big fish games

  • Submitted: Wed, June 04, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: Kat — St paul Minnesota
Big fish games
333 elliot ave west st 200 Seattle, Select State/Province USA

Big fish games Big fish stealing from customers cards, ripping us off, not playing buy casino rules yet taking money Seattle Wa

*UPDATE Employee: RE: Big fish games Big fish stealing from customers cards, ripping us off, not playing buy casino rules yet taking money Seattle Washingtn

*Author of original report: Class Action Lawsuit against Big Fish Games

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 Big fish slots is a scam and a rip off. People are getting double and tripled charged for chips never received or purchased! Their odds are most definatley not casino odds. Millions gone in minutes! Losing streaks for weeks. People are buying chips under there false claims! Big fish also is not crediting.wins, nor are the giving proper amounts on wins. People feel helpless! When you send them the info they require, they call you a liar and are VERY condescending! We have noway tp prove our side, further then the facts we provide. There response is always, its not in our log, we see no issue! Yet we each lose millions, with the intent to buy more. My recent complaint I sent another pic of missed scat credits, 5th in a week! Except this time they told me the scat looked manually typed and fake! How is that even possible, it showed there page and all players! They said they will be investigating, I would love for someone to investigate them. [continued below]....

..... I told them I was appalled they were calling me a scammer, over a 13.5k scat?! They are very rude and blow you off when they want. When they do reply, it starts out nice, but before your emails are over, you will feel like a dirty liar. Friends leave game with 10mil wake up with one mil if they are lucky, sometimes totally wiped out! Waiting weeks for BF to address it, some get some back some get nada. The whole thing is a sham. Bf appears to be faking positive reviews on app store as well, more false claims! You can tell by the repetitive stand out wording, in the only 5 star reviews. Yet bf is in its 11th straight ever increasing profit year! Someone please help look into this! I have sent them multiple emails on this and those emails are ignored or they tell me they will not discuss there odds and my case is closed! I have proof of everything I nave stated and from alot more people like me. But ai cant so it alone. If tou qre tired of being scammed out of your real money or can help please let me know! This has to stop!


This report was posted on Ripoff Report on 06/04/2014 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-fish-games/Seattle-Select-StateProvince-98119/Big-fish-games-Big-fish-stealing-from-customers-cards-ripping-us-off-not-playing-buy-ca-1152242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

RE: Big fish games Big fish stealing from customers cards, ripping us off, not playing buy casino rules yet taking money Seattle Washingtn

AUTHOR: Felix - ()

Hi,

I'm sorry to see that you're not getting credited for your wins! Please contact Casino Support here: http://bigfi.sh/1d7fZ9z with your Friend Code, along with the time, date, and time zone that this happened.

Once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.

Our Reps will be more than happy to look into this issue for you.

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#2 Author of original report

Class Action Lawsuit against Big Fish Games

AUTHOR: Kat - ()

I just contacted lawyer. Waiting to hear more info. Would love to know if anyone else would like to try and right the wrong, if this is a go! Tired of overcharges and paying for falsly advertised product.

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