• Report: #884292

Complaint Review: BigPoint

  • Submitted: Thu, May 17, 2012
  • Updated: Fri, May 18, 2012

  • Reported By: Captain_kidd — mesilla park New Mexico United States of America
BigPoint
Drehbahn 47-48 Internet United States of America

BigPoint SeaFight New server change equals theft of services and items by BigPoint Internet, Internet

*Author of original report: More Information

*Author of original report: Familys accounts deleted

*Author of original report: New Information

*Author of original report: Unable to logon to my account after filing ripoff report.

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In the last few months a online game called Seafight, by BigPoint of Hamburg, Germany has iniated underhanded practices to raise its profit margin by deceptive practices with no recourse to the consumer. Goods and services when purchased are mysteriously lost. Contacting the company or posting in forum gets you automated responses that do not help.

After  year of playing and buying over a thousand dollars of virtual currency with real money. I have become uninterested in the events and rewards. I mostly play in lower maps designed for beginners with my maxed out fully equipped boat shooting npc's.

On the last few months a refactoring or server change has been made. This has caused all sorts of things to not work, or be used by other players as advantage. The automated bot level is so bad one can rarely compete with the cheaters.

I recently noticed several very expensive cannons missing. It took me many months to build up to the level I play. I posted a request for help with customer support. I received a smart remark of what exactly are you missing. Now this along with many glitches have been posted on the game forum also. This is something everyone is aware of. What basically happens is, if your not paying attention and a reward of the decks or queens legacy runs out, you loose your cannons along with the reward.

If you dont know, cannons cost to buy, then upgrade. Its a time process along with virtual currency you pay for in hard cash. Although I have attempted to remove my cc info from the game, it keeps reappearing after the daily server reset.

To put a dollar amount on the few cannons I lost. I estimate $150.00 dollars in cash only. This does not include time or trouble.

The fact they wont replace items purchased is outright theft. There is no recourse for the consumer and state and federal agency's are going to need to step in. Since chance is part of the reward system, this is also a form of online gambling and needs to be regulated.

This group of games owned by Big Point was purchased by a outfit of Ted Turner Broad Casting. But the company hides in Germany and could care less about the American players. Turner Broadcasting is getting rich and letting these online thieves do his work for him.

To sum up my complaint. I purchased a online game item of cannins. The items were removed by a game glitch. Big Point refused to return the cannons. There is no recourse for me. Customer support is a joke.


This report was posted on Ripoff Report on 05/17/2012 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/BigPoint/internet/BigPoint-SeaFight-New-server-change-equals-theft-of-services-and-items-by-BigPoint-Interne-884292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

More Information

AUTHOR: - ()

Legal information

Bigpoint, Inc.
580 California Street 12th Floor
San Francisco CA 94104 / USA

Our business portal
http://www.bigpoint.net

Corporate information
CEO: Robert Flickinger

Notice of incorporation
Bigpoint Inc. is a corporation founded according to the bylaws of the state of Delaware. Filing number: 4412637, Secretary of State for the state of Delaware.

Disclaimer
Although every effort is made to present current and accurate information, we cannot assume responsibility for information from external links. The author of each web page is solely responsible for the content of that page.

Questions or problems? Contact Support
Telephone (no Support): +1 (415) 821-8100
Fax: +1 (415) 821-8199
E-mail: Support form
Internet: http://www.bigpoint.com

Commissioner for Youth Protection
Lawyer Dr. Andreas Lober
BEITEN BURKHARDT Rechtsanwaltsgesellschaft mbH
E-mail: YouthProtectionOfficer@bigpoint.com

Data protection officer
E-mail: privacy@bigpoint.net
Data Privacy Policy
Safe Harbor Policy

 

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#2 Author of original report

Familys accounts deleted

AUTHOR: - ()

Due to several family accounts being deleted we will no longer be playing any BigPoint games. My family and I have played for several years. These were pay to play games, accumulating several thousand dollars worth of virtual currency to play the games. Customer support request get a auto reply that says someone will get back to you. No one ever does get back with any of the responses.

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#3 Author of original report

New Information

AUTHOR: JD - ()

I recently logged on to seafight and found out some interesting information. It is rumored the board of directors also plays this game. The boat suspected is Spirirt of Death, on Global America 1 server, and it is in Noob Guild. This boat is also a moderator boat for another server. Now we know why this boat is god on the game. Now we know why our complaints to the company goes unanswered. Moderator alrwadu have a unfair advantage as they have insider game knowledge.

So instead of complaining to the game for being banned for doing nothing. Loosing you accounts you paid high dollars for and spent a lot of time working on. Complain here, and here is why.

Your complaints to the company in any form will just be directed eventually to the biggest cheater in the game who is setting a example for all his friends who play the game and go unpunsihed for even the most blatant of rule breaking.

You need to let the real owners of the game know why the bottom line in the Profit and Loss statement is at record lows. To do that you make a simple complaint here. NBC or who ever owns Big Point also employs a CSO, a Chief Security Officer. This gentleman does monitor sites like this. He will put a bug in the real owners ear as to why he is loosing big bucks. The CEO has no control over this.

Again, do not complain to company on a ban or a cheater. Complain here so someone who can direct the info to the right person can help. It takes more than one complaint, so do be shy. I hope this helps just one player in the game right now. There is many who have been robbed. Every rule in the COC has been broken and trust that can never be regained abused by this cheater.

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#4 Author of original report

Unable to logon to my account after filing ripoff report.

AUTHOR: Remember the lies. - (United States of America)

Going to the main page to day to see if my account had been returned to normal I was unable to login at the BigPoint main page. Another glitch, or punishment for requesting help.

I did send another polite email as Customer Support had not repsonded in over a week. I also sent a link to them of this report. While I was able to get a screen shot of my inventory I received some information from another player who also plays the game.

He informed me that due to the terms of service you agree to when signing up for the game. You do not actually own your boat. So big Point can revoke your privileges anytime they want. I found not being able to sign on retribution or yet another game failure.

Why Big Point has agents working on their behalf who indirectly handle this issue is beyond me. I did receive  a email from Jeanette, from Customer Support. It was a greeting and didnt specifically address any game issues mentioned in my previous emails. A canned message and auto generated email of course.

When I signed on, this was not the fact. The terms of condition has been changed several times since new ownership has taken over. To protect them and their interest as they knew they were gonna rip people off. If you play the game, you have to agree to the TOC, Terms and Conditions.

TOC is usually in place for offensive or illegal practices and to protect the young players. This new TOC is in place to protect Big Point and its new owners pocket books.
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