• Report: #67495

Complaint Review: Bill Heard Chevrolet

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  • Submitted: Wed, September 24, 2003
  • Updated: Sat, October 18, 2003

  • Reported By:Las Vegas Nevada
Bill Heard Chevrolet
444 South Decatur Boulevard Las Vegas, Nevada U.S.A.

Bill Heard Chevrolet Lost my car and then some Las Vegas Nevada

*Consumer Suggestion: OK Carlee's loving caring Mom. You have your homework cut out for you.

*Consumer Suggestion: Car dealers think they can do what ever they want and get away with it

*Author of original report: At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

*Author of original report: At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

*Author of original report: At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

*Author of original report: At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

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On September 18, 2003 I went down to my local Bill Heard Chevrolet Dealership with the intent of looking at their stock of used cars. I had called ahead and laid all of my cards on the table and was told that the fact that the car that I wanted to trade in was in-operable and that I didn't have the best credit in the world. I was assured that this would not cause me any problems and that they would be able to secure a deal for me.

My husband and I went down to the dealership and spent about forty-five minutes looking at cars before we found one that we absolutely loved. We took it for a test drive, checked under the hood and when we were confident that all was well we decided to go for it. We had the preliminary papers signed and as part of our deal we received a free car alarm that they were going to install for us right then and there.

They brought out the C.S.I. girl, who was all of about three years old, and she proceeded to fiddle under our car's hood. After about five minutes she informed us that she didn't know what she was doing and called over another guy who also fiddled under the hood before declaring that he didn't know what to do either. We decided to wait for another time to install it and went home. On the drive home the service engine soon light blinked on but the car ran perfectly fine. I called the next morning and informed them of this and was told not to worry because they had messed with the relays and that the light would go out on its own.

Fast forward four days and we are now on Monday September 22,2003. I receive the call that the deal was final and that they had even lowered our payments! All we had to do was come down and sign the final papers. So, we go down there where we mention the light again and sign the papers. They then send out another three-year-old little girl to install the alarm. She goes under the hood, then declares that they don't work on Suzukis (which is the model that we bought)and she gives me a number for some guy that will do it for me.

Now here comes the fun part. Twenty minutes after having signed my final papers my CAR DIED! I lost all power and the inside of my car reeked of gasoline. I immediately called the dealership and was told that they would take car of it for me. My car was brought back down to the dealership, we were given a loaner car (that had no gas in it) and told that our car would be repaired and ready for us by today.

Well, I called yesterday and found out that they never delivered my car to Suzuki and that they had FORGOTTEN about it! After playing phone tag for about five hours we were assured that it would be personally delivered to them and repaired today. I called Suzuki at 10:00 this morning and was once again informed of the fact my car was NOT THERE! So, called Bill Heard again and played phone tag for about two hours before an actual person informed me that they had lost the only set of keys to my car and that they couldn't even find my car!

So now my car is lost, my keys are gone and no one will speak with me. Not even at the corporate offices! So, I will finish this now so that I can go down to the dealership and finally get this settled my way. Now the lesson that we must all learn from this: BILL HEARD CHEVROLET SUCKS!!!

Carlee
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 09/24/2003 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bill-Heard-Chevrolet/Las-Vegas-Nevada-89107/Bill-Heard-Chevrolet-Lost-my-car-and-then-some-Las-Vegas-Nevada-67495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

OK Carlee's loving caring Mom. You have your homework cut out for you.

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

To Carlee's caring Mom.
Per our little chat.

I would send a "Printer Friendly Version" or this Rip Off Report to the following people. Don't get me wrong, I don't want you to think that they will help you.

You might find what I believe is true. That is most of the media will not do a story on a franchised car dealer. It is called protecting their revenue. They need big money to pay their window dressing you love to watch every night.

Try
CBS channel 8
cbleakley@klastv.com
dfraim@klastv.com
bstoldal@klastv.com
eneilson@klastv.com
lbonnici@klastv.com
dschwarz@klastv.com
mwatkins@klastv.com

NewsroomFAX (702) 792-2977
News Hotline (702) 650-1960

Next we have good old NBC TV 3
Email them a copy of your Rip Off Report.

jsnyder@kvbc.com
nradetich@kvbc.com
bfisher@kvbc.com
ktenney@kvbc.com
smanteris@kvbc.com
mtruswell@kvbc.com
kcapozzo@kvbc.com
gramalho@kvbc.com
msilva@kvbc.com
kchambers@kvbc.com

Ben Correa is a REPORTER is he willing to REPORT?
bcorrea@kvbc.com

Denise Rosch is a reporter, is she willing to report? I bet NOT!
drosch@kvbc.com

Darcy Spears is a reporter, Is she willing to report? let's try her.
dspears@kvbc.com

next we have ABC's TV13
13 Action News
FAX machine - 702-876-2237
Craig Hume, chume@ktnv.com
Jim Prather, Prather@ktnv.com
Charlie Henrich, CHenrich@ktnv.com

Next we have your local newspaper.
Reporter
Jeff Simpson
jsimpson@reviewjournal.com
Phone: 702.477.3871

Editor
Rod Smith
rsmith@reviewjournal.com
Phone: 702.380.4592

Reporter
Chris Jones
cjones@reviewjournal.com
Phone: 702.477.3893

Executive Director
Al Gibes
gibes@reviewjournal.com
Phone: 702.383.0478

In other words, Don't bite the big hands that feed you.

I truly hope we here @ www.ripoffreport.com have helped you and your loving daughter Carlee.

Something tells me that you and your daughter will not have to worry about the auto dealer sending the deal to a bank.
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#2 Consumer Suggestion

Car dealers think they can do what ever they want and get away with it

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

Carlee Car dealers think they can do what ever they want and get away with it. Well, times have changed. Now they have to worry that consumers will put them on Rip-off Report.com

Carlee go to this Rip-off Report web address and see what another Bill Heard victim has gone through. Look at both pic's on her Report.

http://www.ripoffreport.com/report52158.htm

Carlee you said As of October 17, 2003 you have returned the vehicle, at your own accord. You NEED to make DAMN sure that this so called car deal has been completely unwound.

If not, they just might try to send the deal to a bank and get you approved and drop of what you don't want right in your driveway late at night.
Trust me on this one, dealers have done this before.
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#3 Author of original report

At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

AUTHOR: Carlee - (U.S.A.)

As of October 17, 2003 I have returned the vehicle, at my own accord, to the dealership. I have been fortunate enough to find another company who was successfully able to finance a vehicle for me without any song and dance.

I will never again visit another Bill Heard Dealership, as a matter of fact because of this experience I will probably never again visit a large volume, cross-country dealership. My advice to any and all consumers is to research any company thoroughly before making a large purchase.
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#4 Author of original report

At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

AUTHOR: Carlee - (U.S.A.)

As of October 17, 2003 I have returned the vehicle, at my own accord, to the dealership. I have been fortunate enough to find another company who was successfully able to finance a vehicle for me without any song and dance.

I will never again visit another Bill Heard Dealership, as a matter of fact because of this experience I will probably never again visit a large volume, cross-country dealership. My advice to any and all consumers is to research any company thoroughly before making a large purchase.
Respond to this report!
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#5 Author of original report

At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

AUTHOR: Carlee - (U.S.A.)

As of October 17, 2003 I have returned the vehicle, at my own accord, to the dealership. I have been fortunate enough to find another company who was successfully able to finance a vehicle for me without any song and dance.

I will never again visit another Bill Heard Dealership, as a matter of fact because of this experience I will probably never again visit a large volume, cross-country dealership. My advice to any and all consumers is to research any company thoroughly before making a large purchase.
Respond to this report!
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#6 Author of original report

At the request of Bill Heard Chevrolet's General Sales Manager, Corey Crackey, I am making an update on this report.

AUTHOR: Carlee - (U.S.A.)

As of October 17, 2003 I have returned the vehicle, at my own accord, to the dealership. I have been fortunate enough to find another company who was successfully able to finance a vehicle for me without any song and dance.

I will never again visit another Bill Heard Dealership, as a matter of fact because of this experience I will probably never again visit a large volume, cross-country dealership. My advice to any and all consumers is to research any company thoroughly before making a large purchase.
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