On September 18, 2003 I went down to my local Bill Heard Chevrolet Dealership with the intent of looking at their stock of used cars. I had called ahead and laid all of my cards on the table and was told that the fact that the car that I wanted to trade in was in-operable and that I didn't have the best credit in the world. I was assured that this would not cause me any problems and that they would be able to secure a deal for me.
My husband and I went down to the dealership and spent about forty-five minutes looking at cars before we found one that we absolutely loved. We took it for a test drive, checked under the hood and when we were confident that all was well we decided to go for it. We had the preliminary papers signed and as part of our deal we received a free car alarm that they were going to install for us right then and there.
They brought out the C.S.I. girl, who was all of about three years old, and she proceeded to fiddle under our car's hood. After about five minutes she informed us that she didn't know what she was doing and called over another guy who also fiddled under the hood before declaring that he didn't know what to do either. We decided to wait for another time to install it and went home. On the drive home the service engine soon light blinked on but the car ran perfectly fine. I called the next morning and informed them of this and was told not to worry because they had messed with the relays and that the light would go out on its own.
Fast forward four days and we are now on Monday September 22,2003. I receive the call that the deal was final and that they had even lowered our payments! All we had to do was come down and sign the final papers. So, we go down there where we mention the light again and sign the papers. They then send out another three-year-old little girl to install the alarm. She goes under the hood, then declares that they don't work on Suzukis (which is the model that we bought)and she gives me a number for some guy that will do it for me.
Now here comes the fun part. Twenty minutes after having signed my final papers my CAR DIED! I lost all power and the inside of my car reeked of gasoline. I immediately called the dealership and was told that they would take car of it for me. My car was brought back down to the dealership, we were given a loaner car (that had no gas in it) and told that our car would be repaired and ready for us by today.
Well, I called yesterday and found out that they never delivered my car to Suzuki and that they had FORGOTTEN about it! After playing phone tag for about five hours we were assured that it would be personally delivered to them and repaired today. I called Suzuki at 10:00 this morning and was once again informed of the fact my car was NOT THERE! So, called Bill Heard again and played phone tag for about two hours before an actual person informed me that they had lost the only set of keys to my car and that they couldn't even find my car!
So now my car is lost, my keys are gone and no one will speak with me. Not even at the corporate offices! So, I will finish this now so that I can go down to the dealership and finally get this settled my way. Now the lesson that we must all learn from this: BILL HEARD CHEVROLET SUCKS!!!
Las Vegas, Nevada